Farm Credit Mid-America Hiring For Account Specialist at Delphos, OH, United States Full Time

Job Description

At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and skills who have a desire to serve. Currently, we have over 1,500 employees across Indiana, Ohio, Kentucky and Tennessee.
Here is what our company offers:

• Competitive Salary
• 15 Vacation days, 15 Sick days, 11 Holidays
• Award winning 401(k) with outstanding employer match
• Medical, Dental, Vision, Short-term, Long-term, Life and other insurances
• Fitness incentive
• Tuition Assistance for employees and dependents

**Position can be located in either the Delphos or Archbold office**

BASIC FUNCTION: The Account Specialist provides exceptional internal and external customer service by delivering and supporting the delivery of financial services. Responsibilities include loan origination for assigned types of loans, evaluating the portfolio to identify cross-selling opportunities, following up with customers regarding these opportunities, and planning and coordinating marketing efforts.

The Account Specialist works closely with Financial Officers by meeting with customers applying for credit, taking applications and processing loans when the amount requested is $250,000 and below for new and existing customers (includes gathering financial information, keying in AgriLytic (our loan origination system), structuring loans, handling objections, delivering talking points/closing conditions, and keying in Agrinomics (our financial analysis software) or submitting to Credit. The Account Specialist also processes loans above $250,000 when requested by the Financial Officer or when the Financial Officer is unavailable and a customer requests assistance. This position provides backup support for other Account Specialist and the Customer Support Specialist.

The Account Specialist is responsible for operating loans in the renewal cycle and works closely with the Financial Officer for portfolio support. The Account Specialist gathers requested information, works with internal partners and coordinates with the Financial Officer as needed to renew operating loans in a timely manner.

MAJOR RESPONSIBILITIES:

CUSTOMER RELATIONSHIPS:

• Creates a positive customer experience by delivering timely, thorough, thoughtful, and responsive service in a way that exceeds customer expectations while meeting internal deadlines.

• Uses Relationship (our Customer Relationship Management software) for follow up, comments and per business standards.

• Works with Financial Officers and customers to understand customer goals, credit strengths and weaknesses and deliver value-added/constructive agricultural and financial information that will assist them in their farming operation.

• Establishes, develops and maintains strong internal and external customer relationships by coaching others and consistently providing quality service.

• Back up the Customer Support Specialist to receive and provide service to walk-in customers and incoming customer calls as directed by the Director Retail Operations.

CROSS-SELLING:

• Proactively evaluates the portfolio to cross-sell core products and other services to our customers.

• Assesses customer financial information during the application process and offers other relevant services.

• Compiles information to help Financial Officers prepare for sales calls, plan and implement marketing strategies, and assist with monitoring the competition.

• Proactively mines the portfolio and other data sources to identify prospecting opportunities (ex: prepare customer reports prior to officer meeting with customer).

• Compile information as needed to help Financial Officers prepare for sales calls.

• Occasional involvement in joint sales calls to enhance customer relationships, particularly on high-profile and/or high-touch customers.

• Assist with monitoring the competition within the marketplace portfolio and other data sources to identify prospecting opportunities

DELIVERS AND SERVICES CREDIT: Provides support to the lending process, including the following:

• Renews operating loans regardless of size and works closely with the Financial Officer.

• Establishes a mutual value with customers, receives and processes applications in AgriLytic for new and existing customers with a loan size of $250,000 and below (includes gathering information needed to define collateral). Delivers talking points and closing conditions for these loans.

• Meet with customers requesting loans greater than $250,000 when the Financial Officer is unavailable and schedule appointments and follow up with the Financial Officer.

• Gathers and triages customer financial and information and assists the Financial Officers to submit and process loans through decision.

• Collaborates with or communicate to Financial Officer in:

• delivering loan denials on loans $250,000 and below

• creating action plans on substandard loans $250,000 and below handled by the Account Specialist

• fee waivers and pricing changes

• new requests are processed with new and existing customers for portfolio awareness and follow up

• Assist the Financial Officer with:

• Portfolio management

• Collateral verification (includes gathering information needed for real estate appraisal or supporting Financial Officer in this step)

• Gathering legal entity documents. Entity Verification, if needed, is to be completed by the Closing Specialist

• Follow up on additional documentation needed from customer for decision

• Processing loans passed from Financial Officer (excludes new Growing Forward)

• Compile information as needed to help Financial Officers prepare for sales calls (ex: prepare customer reports prior to officer meeting with customer)

• Occasional involvement in joint sales calls to enhance customer relationships, particularly on high-profile and/or high-touch customers

• Sells and processes interest rate conversions

• Organizes annual financial update process and coordinates with the Financial Officers, Customer Service Specialists, and credit partners

• Complete post-closing conditions as assigned by the Closing Specialist, such as Assignment of indemnity for Crop Insurance

• Complete searches to verify lien position on chattel collateral

• Gather AgDirect application and hand-off to AgDirect Servicing Team

• Process and support Farm Credit Lease requests

• Coordinate and assist in monitoring ongoing loan conditions such as servicing plans, borrowing base, annual financial updates, etc.

• Responsible for ag construction loan monitoring and disbursements

• Responsible for coordinating approval on FSA loans and FSA servicing

• Follow Special Account Unit (SAU) account transfer procedures including completion of the Transfer form with Financial Officer assistance if needed

• Coordinate sending Do Not Destroy files to SAU with CSS support

• Directs the completion of all loan servicing actions for customers:

• Information gathering and understanding processing needs.

• Coordinate servicing action with appropriate credit department when credit risk analysis is needed or exceeds delegated authority

• At the discretion of the Account Specialist, the Closing Specialist completes servicing documents/closings when real estate, legal descriptions, title, etc. is needed, after approval is obtained, for the following servicing actions:

• Additional Advance

• Collateral Addition

• Collateral Substitution

• Collateral Easement

• Collateral Subordination by FCMA or 3rd Party

• Collateral Correction

TEAM COORDINATION/RELATIONSHIP SUPPORT: Coordinates relationship support activities, such as planning, attending and executing sales events and obtaining sales and marketing materials for Financial Officers, Crop Insurance team members, Director Retail Operations and Regional Vice President.

• Coordinate direct mail campaigns with support from Customer Support Specialist

• Assist with monitoring the competition within the marketplace

• Other duties may be assigned.

REPRESENTS AND COMMUNICATES THE MISSION AND VALUES OF FARM CREDIT MID-AMERICA and complies with its conduct policy, security policy and confidentiality expectations.

MINIMUM REQUIREMENTS

Extensive knowledge of agricultural industry (personal, professional or educational) is desired.
High School diploma and at least six years of successful experience in two or more of the following areas: financially related customer service, loan processing, loan servicing. Farm Credit Mid-America experience desired and performance exceeded expectations -OR- Bachelor’s degree in agriculture, business or related field.

KNOWLEDGE, SKILLS and ABILITIES

Knowledge of: Farm Credit Mid-America products, services, fees and their application to customers’ needs; credit delivery; market segments; basic agriculture; basic credit; economic conditions; competition’s products, interest rates, and fees; selling techniques; Association technology and accounting systems, as well as loan origination systems, processes, and documents; and Farm Credit Mid-America policies and procedures.

Skills in: Providing exceptional customer service; coaching others; completing and reading balance sheets; researching courthouse documents; interviewing customers to obtain financial information; interpersonal relations; verbal and written communications; listening; organizing; problem solving; matching products and services to customer needs; translating features into benefits; selling; using accounting and loan origination systems; using computers.

Ability to: Be flexible; work efficiently and accurately; identify priorities; work with interruptions; maintain confidentiality; work independently and with a team; be disciplined; achieve goals; accept and implement corporate strategies; demonstrate Association values; relate positively to others; listen to customers; be logical; work under stress; overcome objections; manage time; assess risk; professionally represent Farm Credit Mid-America.

MENTAL AND PHYSICAL REQUIREMENTS:
This job requires the incumbent to have the ability to:

• Engage in telephone and face-to-face conversation to serve customers and give and receive information from staff, vendors, outside consultants and the public.

• Use a computer and similar office technology and tools. This involves reading the screen and keying/typing information.

• Speak and make presentations to individuals or groups on technical subjects related to job.

• Travel via auto or commercial transportation to carry out essential responsibilities of the job.

• Successfully interact with and represent the organization to staff, officers, board members, customers, vendors, and/or the public at all levels.

• Provide sound technical advice to leaders and other staff in the subject field(s) related to this position.

• Understand and explain various subject matter and consulting concepts, programs, terminology and methods.

• Reason, judge, compare, calculate, evaluate, decide and critique such information as written material, numerical data, responses to customer needs and/or other related work activities.

Requirements of the job include the ability to do the work with or without reasonable accommodations. It is the Association’s policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.