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Job Details:
As an HR Services Representative you will be responsible for serving as the primary point of contact for employees and supervisors on Human Resources related policies, practices, and processes and guide customers to available tools and resources maximizing a self-service environment. We are looking for someone with a strong customer focus and the ability to memorize and recall information quickly.
As an HR Services Representative you will be responsible for serving as the primary point of contact for employees and supervisors on Human Resources related policies, practices, and processes and guide customers to available tools and resources maximizing a self-service environment. We are looking for someone with a strong customer focus and the ability to memorize and recall information quickly.
Responsibilities Include:
Provide professional customer service by gathering information, assessing customer needs, troubleshooting, applying documented procedures, and resolving requests in an accurate and timely manner. Connect related processes and information at the time of the call or interaction to influence resolution or decisions.
Administer employee benefits, employee leaves of absence, worker’s compensation, retirements, and other HR programs in compliance with employment law regulations and Company practices. Initiate workflow processes for HR Services and assist the team in meeting payroll deadlines.
Assess HR workflows and processes. Identify and recommend opportunities for increased efficiency and effectiveness.
Ensure legal and regulatory changes are implemented and within the required timeline.
Participate in department projects and initiatives.
Minimum Requirements:
Minimum of 3 years’ work experience in customer service role demonstrating professionalism and excellent customer service and communication.
Strong computer knowledge
An unquestioned ability to retain confidential business and personal information
The starting pay for this position is $23.50 per hour.
This position is located in our Owatonna, MN office.
About Us:
At Federated Insurance, we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous opportunities for growth. Over 95% of them believe our company has an outstanding future. We make lives better, and we’re looking for employees who want to make a difference in others’ lives, all while enhancing their own.
You will have opportunities to grow in your career. Our employees are encouraged to ask questions and learn on the job, and we are committed to promoting from within. We recognize your contributions with an exceptional rewards package that includes competitive pay and bonus programs, incredibly affordable health insurance, generous pension and 401(k) benefits, and gift matching and paid volunteer time to support your involvement in the community. Learn more about our Benefits.
All candidates must be legally authorized to work in the United States for any employer. Federated will not sponsor candidates for employment visa status, such as an H1-B visa. Federated does not interview or hire students or recent graduates with J-1 or F-1 visas or similar temporary work authorization.
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