Join the Fintech Client Services Team in Tampa as an Onboarding Manager!
Fintech is the leading business solutions provider for the beverage alcohol industry, empowering alcohol suppliers, distributors, and retailers with smart solutions that simplify beverage alcohol management. Our unique, thriving company culture promotes collaboration and growth at every level, and our comprehensive employee benefits have earned Fintech the title of a Tampa Bay Times Top 100 Workplaces for 2020 and 2021.
The Onboarding Manager position ensures successful implementation of retailer and distributor relationships. The position encompasses a unique combination of customer support, problem-solving, financial operations support, technical assistance and other functions key to our Company’s philosophy of providing excellent customer service.
The Onboarding Manager ensures successful enablement and installation of new customer locations and relationships, manages retailer and vendor (distributor) rollouts and maintains complete and accurate customer information. The Onboarding Manager serves as the primary customer contact through the implementation process. This position will have a special focus on retailers and vendors “customer experience” with Fintech. The Onboarding Manager establishes rapport with customers and provides outstanding customer service. This individual will be accessible and cultivate relationships with customers. The Onboarding Manager will identify and verify setup requirements with the customer, keep the customer abreast of what stage their setup is in and any issues, and ensure the customer is well trained and prepared for go-live.
Essentials Functions:
Qualifications:
Our Benefits:
We E-Verify.
Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
Fintech is a Drug-Free Workplace.
Required
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