FIS Hiring for Network Telecommunications Provisioner II Job at Laveen, AZ Full Time

• Prepares documents and updates databases as relates to circuit quotes, justification for service orders and circuit/equipment order requests.
• Performs network/telecommunications circuit or equipment provisioning through the described provisioning process with various vendors.
• Performs remote circuit acceptance testing for data and voice circuits.
• Provides technical support and assistance to engineers and users ensuring requirements are met at time of procurement.
• Coordinates circuit provisioning and remote testing activities with engineers, vendors, business partners and customers.
• Coordinates network equipment shipping and delivery to network engineering groups.
• Assists in supporting network equipment configuration and wireless devices in support of network engineers or users.
• Manages appropriate maintenance service for network equipment as designated by network engineering groups.
• Demonstrates competence using the order management system to identify and complete work flow tasks.
• Attends weekly status calls with vendors to track status of orders.
• Engages internal departments to identify process, system and implementation issues to establish a common understanding and encourage solutions.
• Supports implementations of after-hour hot cuts to meet FIS customer critical dates and maintenance window policies.
• Inspects and extracts pertinent order details in TEMS, job aids, emails and memorandums, uses latest information to update orders.
• Assists network operations center (NOC) and engineering groups with problem resolution on MACD circuits.
• Maintains inventory in TEMS database as a centralized resource for all procured and customer provided network services/equipment for internal and external customers.
• Maintains TEMS database to track procurement of network service orders from all carriers and document both FIS and customer owned telecommunication facilities (circuits) at all FIS managed sites.
• Demonstrates strong communication and customer service by engaging internal/external customers and recording a complete and timely recount of work activities, equipment configuration details and test results into order notes.
• Ensures department standards of production, timeliness, customer satisfaction and quality are achieved.
• May be required to work independently outside normal business hours.
• Other related duties assigned as needed.

SKILLS & ABILITIES

• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Understanding of network telecommunications industry, technology and terminology and familiarity with Oracle Financials
• Understanding of basic accounting principles including expense recognition processes
• Proficient in use of basic office equipment and tools as well as applications specific to financials and telecommunications billing systems/processes
• Team skills including the ability to establish and maintain effective working relationships both internally as well as externally

FIS JOB LEVEL DESCRIPTION
Developing support role. Moderate skills with high level of proficiency. Works under general supervision with increased latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member. Works on multiple concurrent projects of medium complexity. Is an active team member, contributes to complex projects to gain experience, shares ideas and suggests process improvements appropriate for level of experience. Consults with senior peers on semi-complex processes to learn through experience. Typically requires three to five years of experience in a provisioning role or related discipline.