Voice Network Engineer II – Avaya / SBC
You will be responsible for the daily operation of all Avaya telephone equipment including CM, voicemail, CMS and adjuncts. Provides technical support and maintenance for new or existing telecommunications services. Provide leadership on projects by working with team members and internal customers. Create documentation, procedures, checklists and project plans as required by assignment. Assist management by providing recommendations for future projects and budget planning. Will also provide expertise to administer and maintain system changes, upgrades and patch management as required for stable and secure platforms. Provides day-to-day support, ticket management, troubleshooting, change management and overall support of the VoIP network. Additionally, the Avaya call center environment is in process of migrating to a Genesys voice platform. . Must be eager to take on new challenges, build and increase skills and strong ability to research and figure things out.
Primary Responsibilities
Basic Qualifications for Consideration:
Preferred Skills For Consideration:
Learn more about Fiserv: Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet
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