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Job Description
COVID-19 Vaccination RequirementFreshDirect, in compliance with New York City law, is requiring that all employees working in any of our New York City locations be fully vaccinated against COVID-19, unless they are approved for medical or religious accommodation. As a part of this process, you will be required to provide supporting documentation about the reason you cannot be vaccinated. If your request for accommodation is not approved, then your employment will be terminated.As of February 9th, you must be fully vaccinated for COVID-19 prior to your first day of employment and to provide proof of your vaccination status no later than the first day of your employment. Failure to provide timely evidence of your COVID-19 vaccination status will result in you being placed on an unpaid leave of absence and potential termination of employment from FreshDirect.This Senior Manager, Outbound Operations will be responsible for FreshDirect’s night shift Outbound Operations (pick/pack/ship). The Senior Manager, Outbound Operations will oversee the management of customer order fulfillment on the night shift, multiple department planning, labor management, safety, employee retention, productivity, leading and developing a team of Supervisors and FD Associates, and any other company KPI’sResponsibilities:
- Directly manage Outbound Managers, Supervisors, and Associates across outbound operations for multiple departments.
- Monitor performance metrics in the below areas and make process and people adjustments to ensure goals aremet:
- Employee Safety
- Employee Retention/Satisfaction
- Housekeeping / Sanitation
- Service
- Productivity
- Capacity
- Quality
- Coach and mentor direct s to promote professional development and develop a leadership pipeline within Outbound
- Hands on people leadership spending time on floor with all levels of Associates
- Drive a continuous improvement culture throughout Outbound
- Lead employee hiring, training, and onboarding for Outbound
- Collaborate with cross-functional partners in Manufacturing, Inbound, and Transportation Operations to ensure strong handoffs between business units and consistent approach to operations
- Partner with Human Resources to ensure compliance with policies and to identify opportunities for improved employee experience
Education and Qualifications:
- Strong communication skills
- Ability to manage a fast paced, 24-hour operation is required
- 5+ Years managing an operation of at least 100 employees
- Experience in a high volume each picking facility a plus
- Demonstrated business improvement results
- Drives and embodies a culture of Collaboration, Innovation & Accountability
- Proven track record in developing and coaching talent
- Managing Union Employees
- Maintenance background with conveyer equipment a plus
- BS/BA, Operations / Engineering preferred
- Bilingual (English/Spanish) preferred
“Who is FreshDirect”FreshDirect is the northeast’s leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City, Philadelphia, and District of Columbia metropolitan areas. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. FreshDirect is proud to have joined the multi-national grocery and technology organization, Ahold Delhaize, at the beginning of 2021. This acquisition will fuel FreshDirect’s growth as a leading eCommerce grocer in the United States.From the beginning, FreshDirect has set out to provide something different. We are a community partner with a mission to deliver the highest quality and service that customers can find. This is an environment in which associates can innovate, grow and have successful careers—most of our leaders have come up through our ranks. And thanks to our team’s extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.Why choose FreshDirect?We’re a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:
- Health Benefits and 401k plans
- A flexible and generous paid time off plan
- Learning & Development opportunities to grow your career at FreshDirect
- 20% off any orders placed through com
- Access to FD Market, FreshDirect’s onsite discounted employee grocery store
- 24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
- Regular events and barbecues to share our gratitude for our employees’ hard work
Click to explore careers and life @ FreshDirectLearn more @FreshDirect on Twitter, Instagram, Facebook, YouTube!Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, sexual orientation, gender identity, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job.Job Type: Full-timeBenefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
Each FreshDirect employee is provided with masks and other Personal Protective Equipment per CDC guidelines.Ability to commute/relocate:
- Bronx, NY 10454: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Forecasting: 2 years (Required)
- Labor budgeting: 2 years (Required)
Work Location: One location
