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Are you ready to join a dynamic team that values teamwork and provides excellent customer service? We are currently seeking a Remote HVAC Dispatcher & Customer Service Representative to join our growing family!
As a Remote HVAC Dispatcher & Customer Service Representative, you will play a crucial role in coordinating and ensuring top-notch service for our valued customers. With a blend of dispatching, customer service, and general office assistance, this position offers variety and the opportunity to make a difference.
Responsibilities
Be the friendly voice and expert resource for customers, answering their inquiries and providing information about our HVAC services via phone and email.
Schedule appointments and dispatch our skilled HVAC technicians to job sites promptly and efficiently.
Maintain strong communication with customers, ensuring their needs are met and resolving any issues that may arise.
Keep detailed records of customer information and service requests in our database.
Process payments for services rendered and support the renewals of maintenance memberships.
Collaborate with our team of dispatchers and technicians, managing workloads and ensuring timely completion of jobs.
Keep customers informed about the status of their service requests and provide follow-up support.
Recognize and respond to emergency service requests promptly and effectively.
Provide general office assistance, including filing, sending proposals, and invoices.
Qualifications
A team player with excellent communication, problem-solving, and organizational skills.
Prior Experience In Customer Service Is Essential.
Bilingual abilities, particularly in Spanish, are a plus but not necessary.
Proficiency in using Service Titan is required.
Experience in dispatching, preferably in the HVAC industry, is highly valued.
Benefits
Competitive pay
Seven paid holidays
Incentive plan
Vacation benefits
Health insurance
Dental insurance
Vision insurance
Flexible spending account
Join our close-knit team at [Company Name], where you’ll find a supportive and inclusive work environment. We value your skills and dedication, and we are committed to your professional growth and success.
If you’re ready to take on this exciting opportunity, apply now! We look forward to welcoming you to our family.
Note: If you need any alternative methods of application or screening, feel free to contact us directly. Indeed is not responsible for the employer’s application process.
Employment Type: Full-Time
Salary: $ 18.00 Per Hour
