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We have an exciting opportunity for an experienced Mid-Level Public Health Data and Customer Support Analyst to join our dynamic team in Atlanta, GA. We value collaboration, innovation, and a commitment to making a positive impact on public health. As a member of our team, you’ll play a crucial role in streamlining, consolidating, managing, and tracking Vaccine for Children program compliance.
Responsibilities
Perform data mining, analysis, and mapping with large datasets.
Conduct qualitative and quantitative data analyses, presenting results to clients.
Identify opportunities for process improvements in program operations.
Collaborate with the QA specialist to provide testing support for new program functionality.
Consistently apply the steps and processes of Standard Operating Procedures.
Investigate and understand the capabilities of existing systems and technologies.
Use data modeling tools to perform data modeling.
Provide outstanding customer support to CDC internal system users and awardees via phone and email.
Qualifications
BA/BS required with 2-5 years of relevant experience.
Master’s degree (Master of Public Health) preferred but not required.
Experience with data modeling tools.
Proficiency in technologies such as SAS, Power BI, and RedCap.
Strong proficiency in MS Excel, Word, and PowerPoint.
Excellent written and verbal communication skills.
Strong interpersonal skills and a commitment to outstanding customer service.
Expertise in writing functional, non-functional, and data requirements.
Understanding of SDLC methodologies is highly desired.
Proficiency in data mining, data analysis, and performing data quality checks.
Knowledge of HPQC is a plus.
Preferred experience with analytical tools related to public health applications.
Experience with statistical analytics, machine learning, and artificial intelligence applications is a plus.
Ability to apply critical thinking skills and solve problems within a technical team.
Security Requirements
Must be a US Citizen or have the ability to obtain a US Government security clearance (Public Trust 5) within a reasonable period.
Benefits
Market competitive salary, commensurate with experience and education.
Comprehensive benefits package available, including Medical, Dental, Vision, and Life Insurance.
Paid Time Off (PTO) and 401K with company match.
Opportunities for growth and promotion.
How To Apply
If you are passionate about public health and possess the skills and experience for this role, we invite you to apply. We are an Equal Opportunity Employer, committed to diversity and inclusion.
Employment Type: Full-Time
