GUILFORD COUNTY Hiring for Sr. Employee Relations Analyst at Greensboro, North Carolina Full Time

Description

New Role!

GENERAL STATEMENT OF DUTIES
Under general supervision, performs a variety of highly responsible advanced analytical activities in support of the Human Resources Employee Relations division.

DISTINGUISHING FEATURES OF THE CLASS
Reporting to the Employee Relations Manager, an incumbent in this class performs advanced duties handling complex issues related to employee relations including, misconduct and discipline, grievances, employee investigations, discrimination, harassment and retaliation (DHR), leaves administration, including Family Medical Leaves Administration (FMLA), Americans with Disabilities Act (ADA)/disability interactive process, unemployment appeal claims and hearings. The incumbent will also serve in an advisory role to employees and operating departments providing support and guidance on the interpretation and application of County regulations, procedures and related federal and state laws. The incumbent will communicate effectively with employees and management on a one-on-one or group basis; make and communicate decisions independently; and may work in a lead capacity assigning, reviewing, and guiding the work of others.

This position is distinguished from an Employee Relations Analyst by scope and complexity of work, increased independence in decision making, and may work in a lead capacity assigning, reviewing and guiding the work of others.

Examples of Duties

DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks Include, But Are Not Limited To:

• Responds to complaints and policy violations; provides guidance and recommendations to departments related to discipline, misconduct, performance and employee relations matters;
• Assists departments with the review of disciplinary actions, coaching and other oral or written communications regarding an employee’s performance;
• Develops corrective action plans and targeted intervention strategies to address performance and/or conduct concerns;
• Investigates complaints including conducting interviews, collecting information and drafting responses to include findings and recommendations; communicates findings to the ER Manager, HR Director, County Administration and departmental staff involved;
• Responds to grievances and assists with developing responses to EEOC in a timely manner;
• Performs research; prepares clear and concise reports; participates in the development and facilitation of presentations, trainings and workshops;
• Advises employees and management on the interpretation and application of County personnel regulations, State and Federal and local employment laws; and provides information on legal updates;
• Establishes highly effective working relationships with clients, employees and management on employee relations issues;
• Responds to inquiries and delivers exceptional customer service and demonstrates ongoing collaboration through accountability, commitment and teamwork;
• Responds to unemployment claims and appeals with the Division of Employment Security (DES);
• Conducts research, analyze data, tracks trends, and prepares written and statistical reports on a variety of employee relations topics; assists with recommending service delivery methods and modifications to County programs, policies and procedures;
• Serves as a point of contact for leave of absence administration, FMLA and ADA in assigned service area;
• Processes employee relations transactions and updates the HRIS system and related recordkeeping;
• Participates in working groups and committees; and assists with the implementation of employee relations programs and activities; may be assigned special projects;
• Maintains strict confidentiality;
• Performs other duties as assigned.

RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities

• Knowledge of the County’s regulations, procedures, and State and Federal laws and regulations;
• Knowledge of laws relating to public sector human resources (e.g., Equal Employment Opportunity (EEOC), Americans with Disabilities Act (ADA), Fair Labor Standard Act (FLSA) and Family Medical Leave Act (FMLA);
• Skill in use of research and analytical methods, practices, and procedures to define and resolve issues;
• Skill in using MS Office Suite, HRIS systems, related software and technology;
• Ability to exercise initiative, sound judgment and defend decisions;
• Ability to manage multiple projects independently in a fast-paced organization with competing priorities;
• Ability to plan and organize work schedule and work independently as well as in a team;
• Ability to collect, compile, and analyze statistical information and data; make complete and accurate analysis, reports, and recommendations;
• Ability to tactfully and effectively handle interpersonal interactions at all levels and handle highly sensitive interpersonal situations.
• Ability to understand, interpret, and apply policies and procedures as well as applicable Federal, State, and local policies, laws, and regulations to solve complex problems;
• Ability to establish and maintain effective working relationship with the management team, supervisors, department heads, employees, and the general public.

Typical Qualifications

MINIMUM QUALIFICATIONS

• Bachelor’s Degree or higher in Human Resources Management, Public Administration, Business Administration, or a closely related discipline;
• 4+ years of human resources experience;
• 2+ years demonstrating progressively responsible technical experience within employee/labor relations.
• Proficient with Microsoft Office Suite, particularly Excel and Word.

PREFERRED QUALIFICATIONS

• Employee relations experience with a public sector agency.
• PHR/SPHR or SHRM CP/SCP Certification.

COMPENSATION & BENEFITS
The starting salary is negotiable within the expected hiring range of $59,173 – $71,600 depending on qualifications and experience. Excellent medical, dental, and vision plans along with exceptional paid leave and retirement benefits are also provided to employees. Click here for more information on why YOU should work for Guilford County!

Supplemental Information

Physical Demands

An employee in this position must be able to physically perform the basic life operational functions of kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions. The employee must be able to perform light work exerting up to 10 pounds of force routinely and/or in excess of 20 pounds of force occasionally to lift objects.

Working Conditions

Workspace consists of a normal office environment. No adverse environmental conditions.

May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy.

Special Note

This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. These job descriptions can provide additional detailed information on which to base various personnel actions and can assist management in making legal and defensible personnel decisions.