Harris Education Solutions Hiring for Vice President, Operations Job at Remote Full Time

Vice President, Operations
Harris Education Solutions
Remote- US or CA
**
**
Harris Education Solutions (HES) is a rapidly growing business unit seeking a Vice President of Operations with the drive, experience and skills needed to help us continue growing both organically and through acquisition. As part of the HES Senior Leadership Team, this position influences all areas of the business, including due diligence and onboarding of new acquisitions, and focuses on three primary responsibilities: application support, contract and renewal management, and financial management.
Reports to: Executive Vice President
Interrelationships: Develop relationships and interact regularly with Partners (primarily school district leadership) and our Sales, Product, Partner Success and R&D teams.
What will be your impact?

• Support, lead and grow the Application Support teams
• Implement processes and practices to achieve financial, employee and client success measures
• Identify, report and optimize KPI’s with a focus on customer experience
• Improve automation of internal tools (ticket management, project software and time tracking tools)
• Strategic planning and process development to address complex operational issues
• Collaborate with the Director of Partner Success to drive organization wide initiatives to improve customer onboarding and engagement, leading to best in class customer satisfaction and retention
• Collaborate with the Sales, Product Management and R&D teams to ensure our products are meeting partner and market needs
• Actively review ticket trends and partner feedback for opportunities to improve customer experience with a goal of constantly improving first touch resolution and low support ticket backlog.
• ·Collaborate with team members to create new billable services that solve partner needs.
• Assist Director of Partner Success with the delivery and scheduling of customer training.
• Assist Director of Partner Success and PS team members with Meaningful Conversations when needed.

What we are looking for?

• 7+ years of management experience in client-centric business operations
• Experience in leading customer service or implementation
• Experience in Project Management (Project Management Certificate or PMO experience is an asset)
• Experience in enterprise software implementations and support
• Experience in reviewing, understanding, developing, and implementing business processes **

What would set you apart?

• Leadership experience in a software company
• Excellent communicator – being able to influence others on vision and executional goals
• Ability to manage multiple targets in a fast-paced entrepreneurial environment
• Finance literacy – being able to understand EBITDA, P&L, ARR/ IRR
• Excellent organizational skills and detail oriented
• Project Management, Customer Management and related Operations experience
• Experience in managing projects through the full life cycle
• K-12 leadership and teaching experience is highly valued
• Demonstrated expertise in application software and data analysis

Title and Salary will be commensurate with experience and job responsibilities. The position is fully remote with the option to work in a Harris office if desired. Travel is expected for internal meetings and when necessary for meeting with partner school districts. Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.
Who we are:
Harris Education Solutions (HES) provides software that allows educators to grow, students to perform, and schools to improve. We do this through our portfolio of product lines and services that work both as standalone solutions for students, teachers and administrators and as an integrated school success platform. The secret of our success is working diligently with our districts and schools, who we refer to as partners, to help them drive school improvement through the effective and strategic use of our solutions.

Job Type: Full-time

Salary: Up to $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Work Remotely:

• Yes