Health First Hiring for Human Resources Representative – Associate Relations, Full Time at Melbourne, Florida Full Time

POSITION SUMMARY
To be fully engaged in providing exceptional customer service to associates and leaders of Health First, as well as executing the administration of all aspects of Human Resources programs, policies, and services. The HR Representative will provide guidance and assistance to all leaders and associates and respond to questions and concerns in support of the Health First Integrated Delivery Network.

PRIMARY ACCOUNTABILITIES:

1. Provides quality customer service in support of the day-to-day operations of Human Resource programs, including but not limited to – answering questions from associates and leaders regarding policies/procedures, compensation, transfer eligibility, payroll, benefits/leaves, support assistance, performance management, and training/development.
2. Manages the AskHR Knowledge Center and serves as the first point of contact for associates with concerns. Provides information on the Health First Problem Review Procedure when appropriate and escalates complex or sensitive matters to the appropriate staff.
3. Administers, coordinates, and monitors the distribution of accurate monthly reports to management regarding upcoming or overdue license/certification renewals, performance reviews, competencies, and other mandatory requirements; recommends program changes as appropriate and escalates regulatory concerns immediately for resolution.
4. Responsible for ensuring all documentation required by regulatory agencies for accreditation surveys (e.g., Joint Commission and Agency for Healthcare Administration) are up to date and accurately reflected in the associate HR files.
5. Ensures data integrity in all system applications (e.g., PeopleSoft, Performance Management), including management of license tracking, rehire eligibility, performance reviews, I-9 employment eligibility verification, AHCA and DCF Fingerprinting, and employment verifications.
6. Establishes and leverages solid working relationships across the HR Function and IDN to ensure seamless delivery of appropriate and timely HR support to customers; provides expertise to work groups across departments and assists in producing educational resources for associates and leadership regarding HR processes.
7. Coordinates HR Policy Review Committee Meetings with HRE, tracks changes, and updates Health First Intranet accordingly. Collaborates with HR Partners in the development and implementation of Human Resource policies and procedures, maintains Associate Handbook and online resources.
8. Conducts record audits, maintains accurate and up-to-date associate files and information, compiles data and relays that back to HR leadership and management at the entity level.
9. Provides appropriate and timely supporting documentation/evidence, including all relevant policies and procedures, to Health First’s TPA for Unemployment claims and to the Legal Department for subpoenas and other information requests.
10. Manages requests made to the Associate Relief Fund, ensuring that all necessary conditions and documentation are met by corresponding with applicants and hosting committee meetings for approval of fund disbursement.

MINIMUM QUALIFICATIONS: • Education: High School diploma or equivalent • Work Experience: 2 years office and administrative support experience • Knowledge/Skills/Abilities:

• o Demonstrates excellent problem-solving skills
• o Demonstrates excellent verbal and written communication skills
• o Strong PC skills including MS Word and Excel
• o Excellent customer service skills
• o Demonstrates administrative, time management and organizational skills
• o Ability to effectively communicate with all levels of management and associates
• o Highly motivated self-starter and able to work independently with minimal supervision

PREFERRED QUALIFICATIONS: • Education: AS or BA/BS a plus • Work Experience: 2 years HR support experience • Knowledge/Skills/Abilities: Basic knowledge of HR practices and employment law, Yellow Belt in LEAN/Six Sigma

PHYSICAL REQUIREMENTS:(ADA, Travel, Environment, Noise) • Able to lift, push, or move up to 40 pounds without assistance • Must be physically agile and have the ability to walk long distances, climb, stoop, kneel or crouch to gain access to equipment, files, and office supplies • Able to travel to all Health First facilities and offsite conference facilities

Job: Human Resources

Organization: Health First Shared Svcs Inc

Title: Human Resources Representative – Associate Relations, Full Time

Location: Florida – Brevard County-Melbourne

Requisition ID: 066746