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HigherEdJobs seeks a team-oriented, highly organized, experienced Account Manager to service existing customers on HigherEdJobs’ Unlimited Job Posting Subscription. Working with the Senior Account Manager, the goal of the position is to generate subscription renewal sales and upgrade sales to current Unlimited Posting Plan subscribers within their designated territory by providing exceptional customer service.
About Us
Founded in 1996 and headquartered in State College, PA, HigherEdJobs is the leading source for jobs and career information in academia. Our website is visited by over 1.6 million people a month. Last year, we helped 3,500 colleges, universities, and related organizations from the U.S. and worldwide attract faculty, administrative, and executive candidates for over 300,000 open positions. As an employer, we take great pride in building a company that not only provides great service to its customers but is also, we believe, a great place to work. We hope you’ll check us out!
About You
A successful Account Manager will be responsive, detail-oriented, and focused on meeting and exceeding our customers’ needs. In addition, they should be friendly and persuasive enough to uphold our strong renewal rates and to help increase our customers’ use of upgrade recruitment products.
Our team-oriented approach to business has helped HigherEdJobs receive an excellent reputation for delivering outstanding customer service. The Account Manager will need to contribute to the company’s reputation as an industry leader that prides itself on its relationships with its customers. Hard work and attention to detail are a must, as is the ability to enjoy an open, friendly work environment. A hybrid work schedule (combination of in-office and remote) is available.
The position offers base, commission, bonus, 401(k) with company match, health, dental, vision, life, disability, and paid holidays and vacation.
Duties
- Develop and maintain strong relationships with institutions through emails, phone calls, video conferencing, face-to-face meetings, and conferences.
- Encourage customer use of service, assist with customer questions/issues, and promote posting of all customer’s jobs.
- Renew subscribed institutions yearly.
- Identify, contact, and solicit prospects for upgrade products.
- Work as part of our integrations team to promote automated job postings processes and review/maintain as needed.
- Attend designated conferences to promote HigherEdJobs (some travel required, roughly 3-5 conferences per year).
- Other duties as assigned.
Qualifications
- Bachelor’s Degree
- 3-5 years sales experience, preferably business-to-business sales; telephone/email sales is important· Strong communication skills (written and verbal)
- Ability to work with multiple customers and tasks in an efficient manner
- Team-oriented attitude
- Basic Internet and software skills (Word, Excel, Outlook, etc.) and experience using CRM software such as SalesForce, FreshWorks, Hubspot, etc.
- Commitment to excellent customer service and relationship building
- Knowledge of and/or experience in higher education is a plus
To Apply
Please send a cover letter and resume to [email protected]