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Job Description
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Overview:
Position Summary
Under the direction of the Regional Director, the Security Operations Manager provides operational support, value-added services, management, and direction for HSS Security accounts.
Other Duties & Responsibilities
Physical Demands & Work Environment
While performing the duties of this position, individual may be required to sit for extended periods using computer and telephone equipment in a typical office setting. May also spend time walking and standing. May lift and carry up to 50lbs. Will use normal range of vision, hearing, and speaking. Frequently engages in mental concentration, analysis and formulation. While visiting client locations, individual may occasionally be exposed to changes in temperatures, humidity, chemicals, bodily fluids, and other conditions commonly found in client environments. Ability to drive a vehicle.
Our full-time positions offer role specific on-the-job training, career paths, and a full range of benefits:
Compensation is determined by factors like training or experience, work history, geographic location, and travel requirements. The Company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.
HSS will consider all qualified applicants without regard to race, color, religion, sex, national origin or any other status protected by law.
HSS specializes in managed security services in both physical and virtual high-risk environments – keeping the excitement out of security since 1967. We partner and serve with organizations in healthcare, aviation, government, oil and gas, schools, and other settings where safety and security are top of mind. With nearly 3,500 highly knowledgeable security and support staff, HSS protects its partners and communities through healthcare technology management, integrated security services solutions, and an ingrained ability to assess and de-escalate situations in physical security. The combination of our experience and the way we deliver it through Our Agnostic Approach helps our customers stay calm and focused on what they need to do to keep their enterprises running smoothly. Headquartered in Denver, Colorado, the company provides services nationally and maintains a presence in most states. HSS is one of only a few companies to have earned leading industry designation and certifications – and maintained a positive customer retention rate since the company’s inception. More information about HSS can be found at hss-us.com.
Position Summary
Under the direction of the Regional Director, the Security Operations Manager provides operational support, value-added services, management, and direction for HSS Security accounts.
Responsibilities:
- Supervises security facility supervisors and assists with areas of responsibility as needed.
- Effectively hires, manages, motivates, coaches, and formally evaluates the performance of all direct reports.
- Assists with client and security personnel investigation and provides input for disciplinary activities.
- Assists in development and ensures the completion of competency tasks and facility orders.
- Develops and implements internal controls to ensure field staff compliance with facility orders, competency tasks, and assigned duties.
- Creates, modifies, and updates policies, procedures, standards and guidelines for field operations and serves in a consultative and policy-setting role as related to the implementation and management of administrative solutions.
- Coordinates resources and ensures adequate security coverage of client locations, to include extra coverage and special events.
- Analyzes department effectiveness, productivity, and profitability and makes recommendations and/or changes as appropriate.
- Coordinates and assists with various security personnel training programs as needed.
- Manages budgets, purchases, and makes recommendations for other company expenditures.
- Independently interprets and promotes corporate policy and procedures.
- Assists with crafting responses to RFPs.
- Other duties as assigned.
- Works and interacts with other employees, prospective employees, prospective and current clients, sales representatives, vendors, and visitors.
Other Duties & Responsibilities
- Maintains a positive working relationship with the facilities security representative and other facility management personnel, and local public safety agencies.
- Writes letters of recognition and thank you notes for successful or positive situations involving HSS and its staff.
- Participates as needed as a transition team member for all newly acquired security clients.
- Works with fleet manager to coordinate the assignment, repair, and maintenance of field vehicles.
- Conducts staff meetings.
- Prepares reports and conducts presentations.
- Trains security personnel as necessary.
- Provides other duties at the direction of or in the absence of the CEO.
Qualifications:
- Bachelor degree in related field preferred
- Minimum 2 – 3 years security management/supervisory experience
- Certified Protection Professional (CPP) certification or Certified Healthcare Protection Administrator (CHPA) certification required within one year of eligibility
- Ability to effectively communicate with all levels of the organization, including senior leadership, site leadership, and entry-level personnel.
- Strong leadership skills
- World class customer service skills.
- Excellent written and verbal communication skills.
- Conceptual and critical thinking skills and the ability to present ideas in a clear and compelling manner with attention to detail.
- Excellent customer service and communication skills (oral, written and presentation)
- Proficiency with computers as well as word processing, data management, and spreadsheet software such as Microsoft Office products to include ability to learn the VISION Labor Management Software, and e-SRT
- Proven ability to work as part of a high performance team
- Demonstrated ability to independently interpret and promote corporate policy and procedures
- Current and valid driver license and ability to meet the company’s driving requirements
- Excellent people skills and ability to develop and manage successful business relationships with clients and prospective clients
- Ability to perform duties while maintaining a high degree of judgment, discretion, and confidentiality
Physical Demands & Work Environment
While performing the duties of this position, individual may be required to sit for extended periods using computer and telephone equipment in a typical office setting. May also spend time walking and standing. May lift and carry up to 50lbs. Will use normal range of vision, hearing, and speaking. Frequently engages in mental concentration, analysis and formulation. While visiting client locations, individual may occasionally be exposed to changes in temperatures, humidity, chemicals, bodily fluids, and other conditions commonly found in client environments. Ability to drive a vehicle.
Our full-time positions offer role specific on-the-job training, career paths, and a full range of benefits:
- Medical, Dental, and Vision Insurance
- Supplemental Medical Reimbursement Plans
- Paid Time Off & Paid Holidays*
- 401k Plan & Free Retirement Planning Consulting
- Short-term & Long-term Disability Income Protection Benefits
- Life Insurance for Teammate and Family
- Employee Assistance Program
- Recognition & Reward Program
- Perks Discount Programs with 3,000 free classes from yoga to financial wellness.
- Wellness Program
- Pet Insurance
- Identify Theft Protection Plan
- RTD EcoPass available by location
- The schedule of paid holidays may vary by location.
Compensation Range: $85,000-$93,000
Compensation is determined by factors like training or experience, work history, geographic location, and travel requirements. The Company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.
HSS will consider all qualified applicants without regard to race, color, religion, sex, national origin or any other status protected by law.
