Reports to

Senior Group Manager, Genesis House Operations & Strategy

Location

Exempt Status

Vehicle Benefit

Purpose

Ideal candidate will reside in New York, but report to NHQ.

~ The Sr. Manager, Genesis House Operations and Strategy reports to the Senior Group Manager and provides management support of the overall operations and strategy for Genesis House and Studios with responsibility for all aspects of the facility operations, including planning, tactical execution, guest and employee satisfaction, guest experience, and agency/vendor management.

~ Responsible for ensuring the implementation of guest experience strategy and Genesis brand initiatives with the objective of meeting or exceeding guest expectations, implementing operational efficiencies, and increasing financial performance. Manages multiple operations vendor and local staff in the tactical execution of overall strategy and priorities.

~ The position supports the Genesis operations plans, ensuring resources are leveraged and coordinates proactive operations activities, when appropriate, improve guest experience, improve internal and strengthen internal protocol and governance, and drive topline revenue in Genesis House.

~ This position will also ensure that all initiatives align with Genesis global standards and successfully position the Genesis brand. Builds loyalty through proactive communication, setting and managing expectations and delivering solid business results.

Major Responsibilities

Operations Strategy Development:

~ Develops operations and programing plans in alignment with Genesis House brand standards and goals to drive engagement with priority on owner/guest experience.

~ Collaborates with Genesis Global Headquarters team to understand global brand strategy and align with the Executive Director’s vision on how to use brand venues to further brand engagement.

~ Collaborates with Genesis Global Headquarters team and Korea-based culinary team to continue to improve develop and innovate in the Genesis House restaurant space.

~Develop timelines with culinary and restaurant team to create seasonal plan for menu changes.

~ Collaborate with public relations agencies to develop food and beverage strategy to highlight seasonality of Genesis House restaurant menus and cultural events.

~ Stays current with trends for brand venues and best practices to support continuous innovation.

~ Explores new opportunities to develop marketing and business development plans designed to; maximize property awareness/engagement, and prioritize member, owner, and guest experience.

Major Responsibilities (continued)

Business Strategy Execution:

~ Execute business plans designed to drive topline revenue and guest experience satisfaction, and profitability at Genesis House restaurant.

~ Manages internal restaurant, operations agencies, and other agencies in the execution of revenue generating strategies for property, including continually improving service and food and beverage service, developing commercially enticing programing, developing local neighborhood relationships, and growing regular guest database.

~ Partner with marketing team to drive awareness of Genesis House though strategic social media, CRM, and paid advertising campaigns with offers and ideas to target Genesis Studio and Genesis House restaurant guests.

~ Manage timelines and expectation with US and Global Headquarters, and partners to execute seasonal food and beverage updates.

Fleet Management:

~ Operational acumen to assist with House and Studio fleet of Genesis vehicles.

~ Creation of opportunities to incorporate cars into Genesis House experiences.

Brand Champion:

~ Serves as passionate brand advocate, ensuring brand essence is integrated throughout guest experience.

~ Communicates a clear and consistent message regarding Genesis brand, Genesis House and Studios to leadership team, employees, members, and guests.

Business Information Analysis:

~ Monitors business related data including revenues, expenses, cash flow, event performance, partnership alignment, guest experience satisfaction, employee engagement, and retailer alignment.

Authority

~ Budget management.

~ Develop and mentor personnel.

~ Execution of programs & initiatives to further GMA’s corporate goals.

~ RFP and vendor selection.

~ Lead and direct the work of agency personnel who may be supporting some projects.

~ Manage various supplier relations.

~ Signature authority on PRs, POs based on Finance matrix.

~ Make appropriate decisions in the absence of the Sr. Group Manager.

Education

Related Experience

~ 8-10 years hospitality/operations and/or brand development experience.

~ Supervisory experience required.

~ Luxury experience required.

~ International and/or automotive experience preferred.

Skills/Knowledge

~Superior written and verbal communication skills, strong interpersonal skills.

~Ability to set goals and have a vision to create, leads, promote, and facilitate all operations.

~Successful track record of managing vendor relationships.

~Strong leadership and people management skills with experience in uniting an operations team and event professionals – full time and temporary staff – to achieve successful outcomes.

~Experience collaborating with internal and external resources in developing and/or contributing to strategic initiatives that meet department goals within budget and established timelines.

~Project management experience.

~Demonstrated experience and ability to think critically while working in a dynamic, team

Environment.

~Ability to conceptualize big ideas and see ideas through to execution.

~Highly motivated and decisive individual who is self-directed yet works well in a team.

Certification Required

N/A

Physical Requirements

Compensation & Benefits

Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).