International Data Group Hiring For Account Specialist, Industry Major Sales at Needham, MA, United States Full Time

Job Description

Overview:

IDC’s Industry Sales team is looking for an Account Specialist to focus on business development, account management and overall client satisfaction for IDC’s largest clients. This hybrid role requires a high degree of sales acumen, coupled with a client support discipline, and focuses on maximizing renewal rates and driving new, incremental sales opportunities.

IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success.

IDC was recognized by the Institute of Industry Analyst Relations (IIAR) as the 2020 Analyst Firm of the Year for delivering critical, timely insights in coordinated efforts around the world, during a time when our customers faced unprecedented challenges.

This position is based in Needham, MA, but is currently remote due to COVID-19.
Responsibilities:

• Primary customer service contact for client base, manage all incoming questions/issues, assess situation, provide resolution for pre sales and immediate post sale issues (account set up/order confirmation (off the hold list) and initial training). For accounts assigned a Customer Success Manager (CSM) , primary on going inquiry support and “implementing” current service portfolio becomes the responsibility of the CSM. For accounts NOT assigned a CSM, the Sales Support specialist will continue with these responsibilities – as best they can.
• Support the Sales Team in all PRE SALES support activities – including proposal generation, assistance in responding to RFP’s, managing/assisting with SFDC opportunity management, tracking down analysts/sales specialists for pre sales meetings.
• Enter Orders and ensure customers are set up correctly to receive all proper research deliverables
• Coordinate training of new customer utilization of idc.com
• When no CSM is assigned, the sales support specialist will continue with the responsibility of tracking customer usage statistics. For CSM assigned accounts, tracking usage statistics will become the responsibility of the CSM.
• Resolution of billing and invoicing issues
• Track both Research and Custom bookings on a monthly basis – for both NET and GLOBAL activity
• Work with Regional Account Managers to insure maximum revenue generation per major account
• Ensure information entered in to SFDC / Juggernaut is timely and accurate
• Shared Juggernaut / forecasting responsibility with Sales Representatives – including monthly forecasting
• Support the Sales and CSM team in delivering a positive Customer Experience to a dedicated set of accounts across multiple Account Managers

Qualifications:

• Bachelor’s Degree or equivalent experience
• 2+ years working in a fast-paced sales support or business development role
• Demonstrated success working on a sales team selling complex goods and services to technology vendors
• Previous experience in cold calling, inside/telesales, supporting multiple GAMS, and account management/customer service preferred
• Proficiency in Microsoft Excel, PowerPoint and Word
• Experience with Salesforce.com preferred
• Strong communications/writing skills
• Up to 10% travel (post COVID)

About IDC: International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world’s leading technology media, research, and events company.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.