Intown Suites Hiring For Regional Operations Manager at Charlotte, NC, United States Full Time

Job Description

Job Details

Description

Position Summary:

Responsible for a group of properties, the Regional Operations Manager is the primary representative of the company in the market and is responsible for all aspects of operations within the market, including, financial performance, property maintenance, safety, and the staffing and management of General Managers, Floating General Managers and Mobile Maintenance Managers. Interaction at all staff levels is required to monitor adherence to corporate policies and procedures, to evaluate quality standards, and to maintain guest satisfaction.
I. Position Responsibilities: Essential

• Interview and hire management and maintenance candidates.

• Conduct periodic operational and life safety inspections.

• Responsible for training, development and support of staff.

• Ensure excellent guest service.

• Identify and manage repair and maintenance issues.

• Identify capital expenditure needs and make recommendations for improvement.

• Assist in the management of capital expenditure budgets and projects.

• Manage safety, security and/or violations of policy within assigned territory.

• Manage guest concerns.

• Maximize financial performance through pricing and revenue management.

• Meet budgets through P&L analysis and effective cost control.

• Ensure General Managers within assigned territory follow Daily Action Plan.

• Assist in preparation of annual budgets.

• Monitor competitors for each property and recommend pricing decisions.

• Drive sales through sales calls and other local marketing.

• Develop and maintain positive relationships will all governmental authorities.

II. Essential Skills/Credentials/Experience/Education

• High School Diploma, equivalent combination of education and experience.

• Minimum of 3 to 5 years’ experience in a management or leadership role.

• Ability to delegate and work on multiple projects simultaneously.

• Ability to examine work for exactness and conformance with company policies and procedures.

• Basic to intermediate level proficiency with Microsoft Office Suite (Word, Excel, Outlook).

• Excellent written and verbal communication skills, time management and multi-tasking skills.

• Proficient in the English language, both written and verbal.

• Confident self-starter who requires minimal supervision, is comfortable with ambiguity and is very adaptable.

• Ability to attend meetings as required.

• Valid driver’s license, current auto insurance and access to reliable transportation.

III. Preferred Skills/Credentials/Experience/Education

• Bachelor’s Degree in Hospitality Management, Management or other related field.

• Experience working within the hospitality, restaurant or retail industry.

• Experience working with property management systems.

IV. Mental and Physical Demands
Work Environment:
Occasional exposure to extreme conditions at property locations; noise level in the work environment/job sites can be loud.

Physical Demands:

This position regularly requires talking, hearing; standing, walking, sitting, kneeling, bending, stooping, crouching or crawling; manual dexterity; reaching with hands and arms; Occasional lifting and/or moving up to 50 pounds.

Travel Demands:

Must be able to travel with short notice given. Approximately 50 – 80 % overnight travel required; flying and/or driving to properties located across the US.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Travel Required

Yes. 50% Traveling