IRO PARIS Hiring for Operations Assistant at New York, NY Full Time

Role Description

This is a full-time hybrid role for an Operations Assistant at IRO PARIS in New York, NY. Supporting the Operations Director in their day-to-day operations supporting all commercial channels of the business (wholesale, e-com and stores). While the role is primarily located in New York, some flexibility for remote work is allowable.

The focus of this job role is the performance of activities directly related to the running of the Operations/Customer Service department supporting areas of Wholesale, E-com and retail by providing end to end logistic and administrative support.

Role and Responsibilities

– Help Provide end to end customer service to wholesale accounts.

– Support the retail team with uploading buys and allocations to stores

– Provide Logistic support to both retail & e-com

– Support E-Com by providing online customer service through Zendesk

Functional Planning

Plans day to day and annual work flow

• Establishes priorities and objectives
• Determines resources and equipment required in function to enable objective achievement. Submits requests for resources as required.

Customer Services Responsibilities

• Order Entry: Initial Orders (Special Projects), Reorders and Off Price
• Accountable for timely shipping of products each season by communicating with the warehouse and logistics team to ensure orders are shipped complete and on time.
• Performs daily entry and tracking of initial orders and reorders.
• Manages customer relationship as it relates to shipping by preparing, proofing and updating all orders with PO numbers, ship dates and cancellations.
• Reconciles order books for each account (i.e. updating quantities and ship windows, removing any orders that are cancelled or delayed due to production.)
• Manages process for bounced boxes, including creating and maintaining RAs and Exceeding Unit Log, determining if product can be reshipped or if credit should be issued.
• Alert sales of poor fill rates`
• For digital – Processing orders, returns, and replacements, and ensuring that customer information is accurate and up-to-date. Coordinating with other departments, such as shipping and billing, to ensure that customer orders are fulfilled and charged correctly, and returns are processed and refunding to the customers. Managing the OMS platform by overseeing the end-to-end order management process, including order fulfillment, inventory management, shipping, and returns, to ensure that customers receive their orders accurately and on time.
• Performs all other duties and special projects assigned.

Partnerships & Collaboration

• Communicates with buyers/owners on all customer issues, i.e. shipping, order discrepancies, return authorizations, adjusting customer profiles with changes (Flat Pack Shipping vs Hanging Garment Shipping, Express Saver vs Economy Shipping, etc…).
• Supports various sales team efforts such as preparing for Market appointments by compiling by-client shipping reports and discussing any delays in shipping or total number of units ordered versus what will ship on time; discuss all of this in advance of Market with Sales Team before they are presenting this info directly to clients.
• Builds and maintains relationships with internal cross-functional teams and external business partners.
• Partner with Finance team to address credit issues and credit related chargebacks

Qualifications

• Strong analytical skills and experience with handling data and spreadsheets
• Excellent communication and customer service skills
• Experience with operations management and inventory control
• Demonstrated ability to work well under pressure and within tight deadlines
• Bachelor’s degree in business, management, or a related field
• Proficiency in Microsoft Office and inventory management software
• Experience in e-commerce or wholesale apparell industry is a plus
• Knowledge of working with ERP systems such as Cegid, SAP, AS400