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Full Job Description
Hotel Director of People + Culture (HR) Profile
Reports to: General Manager, position is exempt
Reports to: General Manager, position is exempt
WHO WE ARE
Hotels done differently. It’s not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates’ pride in who they are, where they live and who we serve.
Soulful, sophisticated, and avant-garde, the Jasper Hotel serves as Fargo’s social hub for cultured locals and modern travelers looking to connect, discover and indulge, the intersection of luxury and community. Redefining hotel luxury in North Dakota, this new build has 6,000 square feet of flexible space, 125rooms and features Rosewild Restaurant, a signature lobby lounge, and a café.
WHO YOU ARE
Your past experiences have led you to understand that there is an art + science to the how and what an HR professional is responsible for; not all remedies can be outlined in a policy or noted in a handbook. You are an advocate for the employees and in return understand the strategic direction of the business and how people drive the success of the company. In the past you have read those articles of why people dislike an HR department and said to yourself, “I agree – I too want to modernize the role and responsibilities of HR.” The passion you have for the business you’re in has led you to interpret a P&L, understand the current marketing strategy, and challenge the status-quo. You continually find ways to partner with your peers to identify a better way of doing things and have the grit and tenacity to see it through.
THE ROLE
As the leader of HR, you are the guardian of the culture pillars of People, Place and Character that promotes an engaging, positive and safe work environment for all employees; implementing proven practices and programs in which employees feel recognized, valued and supported. This position leads all facets of the function for the hotel, with one (1) direct report. If you only prefer to “see the forest” and not willing to “plant the trees” then this is not a role for you
WHAT YOU WILL DO
Acts as guardian of the cultural pillars of People, Place, and Character that promotes an engaging, positive, and safe work environment for all employees; implements proven practices and programs in which employees feel recognized, valued, and supported; shows courage by addressing individuals who negatively impact our aspiring culture
Knows the pulse of the local talent pool, can be seen connecting with potentials around town; does what it takes to attract like-minded individuals, aware of local market compensation offerings to ensure the hotel is competitive; creates a seamless interviewing process, efficient background check methodology and productive onboarding process for new associates
Demonstrates subject matter expertise for their respective field by ensuring compliance to mandatory labor laws, acts, and fair practices; is always abreast and proactive to upcoming changes for the city, state, and federal labor statutes or by-laws that impact and protect our people and company; and “go-to” expert on associates benefits plans and enrollment by simplifying what may be complex information for others
Fluent in people metrics and performance management practices that drive a high-performing culture, which includes owning the corrective action process, meaningful performance discussions, impactful training solutions, mature facilitation skills, and guiding career development progression that drives the company’s people and business strategy
Collaborative and strategic partner to the General Manager and the Executive Committee for planning the hotel’s goals, questioning existing practices, ensuring appropriate staffing levels, coaching for performance, and heightening service levels
Practices sound financial decisions to ensure the appropriate budgets are in place and adhered to that provide the necessary resources, events, and programs for the recognition, rewards, and development of the people and celebrate the culture
Demonstrates a passion for “being in the know” by spending time in departments, attending shift briefings or department meetings; exhibits servant leadership by lending a hand during “crunch” time
Displays a collaborative spirit with peers and managers by exchanging ideas and valuing differing opinions; facilitates focus groups and identifies methods for employees to voice ideas or recommendations and ensures remedies are implemented
Knows how to keep a secret, is able to investigate matters in a confidential manner, and be a confidant to all associates by maintaining discretion in sensitive manners; can take their “HR” hat off based on the situation, and coach peers and managers to address performance concerns with their associates
Uses various communication channels to guarantee people are “in the know” by using traditional methods to modern practices; ensures messaging represents the brand and is meaningful to all associates
Aparium Hotel Group does not discriminate based on disability, veteran status, or on any other basis protected under federal, state, or local laws. The hotel is a smoke-free, drug-free facility, and an equal opportunity employer.
What you will need
A minimum of five (5) years of progressive HR Generalist responsibilities within an upscale and people-focused environment
Bachelor’s degree, or seven (7) years of experience showing progress to Director level responsibilities, we like to see that you have worked yourself up the ranks, so you understand the responsibilities and tasks of your team
SHRM Certification is respected, though not required
Advanced knowledge of state and federal labor laws, statutes, and acts
Professional proficiency in the English language in reading, writing, and verbal communication
HOW YOU LEAD
Engage others in general conversation tactics to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and stakeholders
Approach fact-finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation
Value the importance of making decisions with integrity, maintaining confidentiality across internal workgroups, and knowing how to use discretion when appropriate, understanding the difference between transparency and confidentiality
Be highly analytical in thought and recommendations; although never acting like the smartest person in the room; and continually seeking out the facts; able to express a point of view without it being driven by your ego
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
