Jefferson (Philadelphia University + Thomas Jefferson University) Hiring for Engagement Coordinator (Customer Service Communications) at Philadelphia, PA Full Time

Overview

The Engagement Coordinator at Thomas Jefferson University is directly responsible for managing and responding to prospective student emails sent to our general email account, assisting callers who contact us through our main telephone number and conducting outbound phone calls to increase application volume and visit registration/attendance as well as support yield efforts; this includes working with applicants at all stages of the enrollment funnel across our complex and diverse application pools.

Essential Functions

· Prospective Student Services: respond directly to all inbound Admissions and Financial Aid communications (phone, email, text, chat) received in our general inboxes; ensure timely and accurate responses to inbound interactions; direct students to appropriate staff members when needed.

· Department Operations: assist with the recruitment and training of student employees. Oversee a team of student employees who work in the Admissions Call Center. Assist with operational tasks of the Enrollment Strategy & Engagement department.

· Reporting & Analysis: work with colleagues in Enrollment Management to create and monitoring reports; produce ad-hoc analyses. Utilize data to track results and course correct as needed.

· Visit Center Staffing: assist prospective students in the East Falls Campus Visit Center during peak periods of the year.

· Strategy & Engagement Team Responsibilities: as a member of the Enrollment Management Strategy & Engagement team, the Coordinator will contribute to efforts related to planning, policy & procedure development, quality assurance & effectiveness, and budget & team management.

· Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.

Core Competencies

· Innovation: renew, change or create ideas, services, technologies and/or ways of doing things that provide organizational value.

· Service Excellence: provide exceptional service to our clients, including students, families, and fellow employees.

· Collaboration: work effectively with others across the Jefferson community to achieve a common purpose and create value.

· Ownership: take responsibility for achieving excellent results.

· Respect: demonstrate a consistently open-minded, courteous, and compassionate approach to all.

· Empowerment: take actions to control work and decision-making to affect positive outcomes.

Qualifications

· Bachelor’s degree required

· 1+ years of college admissions experience as a student employee or professional staff member is required

· Experience working in call center is preferred

Position Location: This is an on-site position located on the East Falls Campus. Working hours are Monday – Friday from 8:30 a.m. to 5:00 p.m. The candidate may be asked to work a flex schedule (11:00 a.m. – 7:30 p.m.) during peak periods of the year to accommodate business needs.

Conditions of Employment

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Closing StatementJefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.