KBR Hiring for GHC – HomeSafe – Booking Manager Job at Houston, TX Full Time

By the end of 2023, HomeSafe will be the single global household goods movement manager for The U.S. Armed Forces, Department of Defense civilians, and their families. USTRANSCOM awarded the Global Household Goods (GHC) contract to HomeSafe. HomeSafe started the 9-month Transition on March 4, 2022. HomeSafe will begin customer focused Household Goods operations phase-in on December 4, 2022. HomeSafe is seeking skilled employees with a passion for improving the Department of Defense customer’s household goods moving experience.

HomeSafe Alliance is seeking highly skilled and motivated Booking Manager to oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with interdepartmental staff to confirm that all booking operations appropriately represent and consistently meet company standards.

POSITION DESCRIPTION:

• Reviews booking requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum trip lengths, etc.) and considering operator and vehicle availability and vehicle capacity types.
• Provide outstanding customer service to our clients by implementing and managing the booking process on an organizational level as well as continuously optimizing the customer service experience and developing team members.
• Oversee when necessary, rescheduling trips, when necessary, in the event of operator or vehicle shortages and in consideration of project work scheduling policies.
• Pilot all outbound flows from warehouse to customers and make sure the communication to the customer is done proactively. Pilot third part transporters for outbound flows.
• Define and maintain KPIs to pilot his/her activity and measure efficiency of the operations.
• Master data owner and SAP Key user for sales flow.
• Manage, lead and coach a team of booking associates.
• Daily/hourly monitor all system efficiencies and make adjustments when needed.
• Update all the flows regarding the customer in SAP, from sales order to invoice.

QUALIFICATIONS AND SKILLS REQUIREMENTS:

• Bachelor’s degree in Sales, Supply Chain, Logistics, or equivalent experience.
• Experiences in team management, customer service, or transport logistics.
• Good SAP knowledge, good system experience and MS Office proficiency.