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Job Description
**Human Resource Specialist I (Bilingual-Spanish)**
**Location:** Pittsburgh, PA
**Salary:** $18/Hourly
12 Month Temp
The Bilingual-Spanish HR Specialist I, is focused on providing effective and timely front-line customer service support for our employees, field Human Resources (HR) representatives and HR business partners. This position will provide support for their questions, issues and problem resolution on center-supported services such as benefits, payroll, and HR policies & procedures. The HR Specialist I, will also perform transactional activities related to all services offered from the service center.
**Key Responsibilities:**
* Assist employees and field HR representatives as the initial point of contact for benefits, payroll, and HR policy and procedure questions by answering employee calls and emails by providing immediate resolution or careful redirection to escalated support resources
* Answer routine employee, field HR representatives and HR business partner inquiries relating to benefit plans, payroll, policies and procedures
* Collaborate with other HR Solution Center subject matter experts and field HR reps to resolve employee issues in a thorough and timely manner
* Perform back-office transactions for benefits, payroll and general HR data processing in support of HR functions, including running ad hoc and scheduled reports, data entry, data reconciliation, mailings, filing, sending correspondence, sorting and routing incoming mail
* Achieve stated performance measures and adhere to established customer service standards.
* Entry level position that will be directly supervised
**Minimum Requirements/Qualifications:**
* BA/BS in Business Administration/Human Resources, or at least 1-2 years of work experience directly attributable to human resources, benefits or payroll
* Fluent Spanish speaking abilities
* Ability to deliver excellent customer care via telephone
* Critical thinking, problem solving, and judgment skills
* Service-oriented attitude and willingness to learn
* Possess good listening skills and patience to work with all types of employees
* Ability to maintain a positive attitude
* Individual should have high energy with the ability to organize/prioritize workload
* Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment
* Proficient with Microsoft Office Suite including Word, Outlook, Excel, and PowerPoint, experience using a HRIS data base and reporting application
**Why Kelly** **®** **?**
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.
**About Kelly** **®**
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
