King County Library Systems Hiring for Assistant Operations Manager – Burien Job at Issaquah, WA Full Time

JOB

Job Number: 2022-00178 King County Library System (KCLS) is seeking an Assistant Operations Manager (AOM) to provide high quality public service and support at the Burien Library. The Burien Library is one of six community libraries that make up the Olympic Region of KCLS, serving the city, districts, and surrounding neighborhoods of Burien, SeaTac and Tukwila. The ideal candidate will be able to model and champion Intellectual Freedom, demonstrate high empathy and passion for working with diverse populations in a public service role, and exhibit a comfortable confidence in working directly with the public in sometimes challenging situations. Successful candidates will possess two years of public library experience or equivalent experience in direct public service environments that may occasionally be high stress. About the Opportunity: The Assistant Operations Manager’s primary responsibility is overseeing and supervising Library Page staff including hiring, training, coordinating work assignments, schedules, conducting performance evaluation, and corrective action, when needed. This position has shared oversight of daily library operations in support of the Operations Manager and other Management Team members. The successful candidate for this position will be able to work collaboratively with others, adapt nimbly to changing needs, recognize and set priorities, plan and operate successfully in sometimes ambiguous or high stress conditions, coordinate and organize their own work and oversee the work of others. Supervisory experience preferred. Required Application Material: Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position. The work schedule for this FT40hr position is as follows: Tuesday, 12:15pm-8:15pm @ Burien LibraryWednesday, 12:15pm-8:15pm @ Burien LibraryThursday, 9:15am-5:15pm @ Burien LibraryFriday, 9:15am-5:15pm @ Burien LibrarySaturday, 9:15am-5:15pm @ Boulevard Park Library *Schedules can be subject to annual changes based on business needs. About King County Library System (KCLS): KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.4 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs. Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle. The King County Library System values diverse perspectives, lived experiences, and cultures. KCLS encourages people of all backgrounds to apply, including BIPOC (Black, Indigenous, and people of color), immigrants, refugees, women, LGBTQ+, individuals with disabilities and veterans. KCLS is committed to the full inclusion of all qualified individuals. As part of this commitment, KCLS will ensure that persons with disabilities and impairments are provided reasonable accommodations when needed to participate in the job application or interview process and/or to perform the essential functions of the position. To request accommodation, please call 425-369-3224.

EXAMPLE OF DUTIES

Essential Duties/Major Responsibilities: Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.Recruits, interviews and hires new pages as needed. Ensures that all necessary paperwork for new hires is completed in an accurate and timely manner.Evaluates, coaches and disciplines direct reports.Provides new hire and on-going training to pages and ensures that all library policies and procedures are followed.As a Facilities Management Services liaison, serves as a back-up person with responsibility for daily care and maintenance of the assigned facility.Assists in hiring and training of Library Assistants. Provides assistance in directing workflow for Library Assistants, as needed.Schedules page staff based on anticipated workload and ensures that adequate staffing levels are maintained to meet the library’s needs. Assists with scheduling responsibilities for Library Assistants, PSAs and Librarians at services points as needed.Coordinates daily workflow with Operations Manager to ensure that library staffing demands are met.Provides customer service support and circulation assistance.Participates in and contributes to overall management of region. Member of the Region Management Team. Fosters the development of a cooperative work environment.Acts in lieu of Operations Manager as needed. These duties may include resolution or referral of operations issue, resolution of staff and patrons incidents, problems, conflicts and concerns, ensuring enforcement of Rules of Conduct.Manages and approves payroll time entries and leave requests.Plans and conducts page staff meetings as needed.Promotes, educates and supports Intellectual Freedom principles with staff and patronsSecondary Duties: Performs direct reports’ work, as needed.Participates in activities such as committee work, training, staff meetings, etc.Performs other related duties as required or assigned.

MINIMUM QUALIFICATIONS

Education and Experience: The position requires a high school education or equivalent and some training in basic supervision. Some college level education is preferred.The position requires a minimum of two years of library experience. Supervisory experience preferred. Or any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the positionCore Competencies include: Customer Focus – Primarily focused on customer needs, able to deliver high quality, value added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equity, and forge meaningful connections.Valuing Diversity – Manages relationships with all kinds and classes of people inclusively and equitably; respects, values and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn from differences.Ethics, Values, and Judgement – Exercises best judgment, trustworthiness, and professional standards of conduct; consistently demonstrates organization values, moral principles, and accountability through behavior, character, and action. Defends intellectual freedom and confidentiality.Professional and Technical Knowledge – Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.Coaching and Counseling – Facilitates the development of other’s knowledge, abilities, and skills to fulfill job and role responsibilities more effectively. Provides timely feedback, guidance, and encouragement to help others achieve better performance and goals; builds confidence of others.Managerial Courage – Tactfully provides direct and actionable feedback in a timely manner, is open and direct but not intimidating; deals head-on with people and problems even in the most difficult situations.Communicates Effectively – Conveys ideas/information in a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak, responds appropriately. Seeks influence.Decision Quality – Makes decisions and solves problems, can deal adeptly with varied levels of complexity, ambiguity, and risk; takes responsibility and accepts ownership for decisions regardless of outcome. Responds promptly and appropriately in crises situations.Building Effective Teams – Blends people into cohesive teams that apply their diverse skills and perspectives to achieve common goals; creates and supports strong morale and a healthy work environment.Accountability – Holds self, direct reports, and others accountable for achieving intended outcomes; follows up and monitors progress to ensure that things stay on track; models organizational values and norms.

SUPPLEMENTAL INFORMATION

Physical Demands: While performing the duties of this job, the employee is constantly using hands in conjunction with frequent finger use and typing, this typing may be repetitive up to occasionally. Frequently sits and occasionally will stand and walk. Will frequently reach up to chest level with hands and arms and up to occasionally will bend. The employee will frequently lift/carry less than 10 pounds, occasionally lift to 20 pounds and seldom up to 35 pounds and will occasionally push/pull carts using light force. Work Environment: Work is performed in a library environment. Varied work hours, including weekends and evenings, constant standing and considerable work on PC monitor. May encounter situations that involve behavioral issues. The position experiences frequent interruptions and maximum flexibility is required. Heavy workload, constant turnover and changing staffing schedules must be dealt with on a regular basis.