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Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County’s vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
As a condition of employment, L.A. Care requires a COVID-19 vaccine. This requirement includes our remote workforce. If you would like to request an exemption, L.A. Care has implemented a process to consider exemptions, for documented medical conditions and sincerely held religious beliefs. L.A. Care will review all exemption requests prior to proceeding with the recruitment process.
Job Summary
The Senior Business Strategist, Product, Strategy, Sales and Marketing (PSSM) works across Product, Strategy, Sales and Marketing (PSSM) domains to identify strategic themes, goals and objectives common to all lines of business (LOBs). This position participates in development and communication of strategic and execution plan which will directly impact membership growth, retention and consumer satisfaction. This role will blend product acumen, strategic thinking, and overall program management proficiencies to drive key initiatives through intra-team work which will ultimately bring value to members and providers.
Formulates product strategies, develops playbooks, roadmaps, and recognizes which organizational strategic /ops pillars are necessary at building cross-functional partnerships. Drives change, and influences the creation of evolving processes to drive business objectives. In partnership with the senior leadership, this role will collaborate closely with leadership overseeing Medi-Cal, Medicare, Commercial Products, Sales & Marketing and respective teams to align and prioritize product initiatives.
Duties
Partner with senior leadership across PSSM and key stakeholders to evaluate product data, industry reports and competitor landscape to define the long-term strategy and establish a multiyear plan of strategic investment across product lines.
In collaboration with other PSSM teams SMEs, builds foundation for the framework to develop a PSSM strategic playbook by assessing industry trends and opportunities while incorporating broader Corporate, Brand and Sales strategies.
Assembles, facilitates and drives cross functional workgroups with key stakeholder partners within matrixed environment to execute on strategic initiatives.
Build strategic foundations to an informed plan and roadmap plan development by establishing a ‘think tank’ or strategy forum to discuss and assess industry trends, strategic opportunities while incorporating broader Corporate objectives into one strategic roadmap.
Partner with Sales & Marketing and play a key role in the go-to-market approach for our core line of business domains, helping to define target retention and new member opportunities.
Establish and maintain PSSM strategic playbook which informs product pipeline of initiatives.
Performs other duties as assigned.
Education Required
Bachelor’s Degree in Business
In lieu of degree, equivalent education and/or experience may be considered.
Education Preferred
Experience
Required:
A minimum of 6-8 years related experience working in healthcare industry or related field.
Experience planning, facilitating and leading cross-functional work groups within a matrix environment.
Preferred:
Healthcare, and/or Health plan, and/or product development and management experience.
Skills
Required:
Knowledgeable in navigating a matrix environment working effectively cross functionally, and having the ability to identify the business levers that impact the overall consumer experience.
Ability to priority with minimal direction
Ability to self-motivated, be proactive, and versatile;
Strong leadership and planning skills
Ability to influence and inspire others to follow.
Strong interpersonal skills and the ability to work in a collaborative fast-paced environment.
Strong organizational and analytical skills.
Ability to use data to make decisions and drive strategy development.
Ability to read sales, marketing, industry reports, operational trends and translate to opportunities / recommendations.
An innate ability to capture what is important to people and translate that into actionable outputs and artifacts.
Strong verbal, written communication and presentation skills to an executive-level audience.
Ability to think both creatively and critically.
Strong Excel, Visio, and Power Point skills.
Licenses/Certifications Required
Licenses/Certifications Preferred
Required Training
Additional Information
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
At L.A. Care, we value our team members’ safety. In order to keep our work locations safe, each employee is required to self-screen for symptoms prior to entering any L.A. Care location each day. L.A. Care and all of its staff are required to comply with all state and local masking orders. Therefore, when on-site at any L.A. Care location, employees are expected to wear a mask in areas where physical distancing cannot be managed.
