Lumen Hiring for Fiber Optic Network Product Manager – Work from Home at Remote Full Time

The Role

This high impact individual contributor role is responsible for implementing new revenue streams as measured by total revenue and average revenue per customer. This position will partner closely with Mass Markets Business Unit Leaders and will need to interface with VP and director-level leaders in the technology and operations organizations to optimize and maintain the existing access network infrastructure while also introducing new and innovative access network technologies to meet the needs of the Mass Markets customer segment. This role will also need to collaborate closely with members of the product, marketing, planning and engineering, and field operations organizations to achieve results. This individual will successfully deploy solutions that will generate revenue through new product lines, improved sales penetration, capital efficiencies through technology advances and operational efficiencies through process improvements and automation. This role will also be responsible for implementing an ideal end to end customer journey and will identify & lead efforts to address areas of greatest opportunity to improve the customer experience. This position requires a strong political and financial acumen, excellent abilities to collaborate and influence cross-functionally, a high bias for action, and sense of urgency and a passion for delivering a differentiated customer experience. To be successful in this role this individual will need to have experience with and knowledge of telecommunications network infrastructure and an expertise in fiber based access network technology.

The Main Responsibilities

• Manages the Mass Markets access network technology portfolio in partnership with architecture, engineering, planning, and network implementation teams
• Performs the role of an internal expert on access network technology; especially optical network technology, FTTH, and PON technologies.
• Performs the role of an internal expert on access network technology
• Supports business case development to evaluate product concepts and secure funding approval
• Ability to think strategically about Lumen’s network architecture and design to drive growth and technological innovation
• Works closely with IT partners to define the business requirements necessary to implement new products and services.
• Identifies and develops key partnerships both internally and externally through vendor relationship management.
• Owns the financial health of the access network technology & product portfolios
• Responsible for the successful deployment of Mass Markets Products from ideation to implementation using Agile methodology
• Defines Key Performance Metrics for each capability to ensure proper business prioritization and to measure the success of implementation using a data driven approach
• Facilitates defining and documenting the target customer experience. Uses voice of the customer feedback for continuous improvement.
• Assesses and adjusts product deployment schedule and priority to maximize revenue, improve margins and align with corporate strategic direction
• Understands and executes within the broader organizational framework. Spearheads cross-functional teams to achieve results. Effectively influences and delegates to achieve objectives
• Develops resolutions to complex problems that require frequent use of creativity and judgment within broadly defined policies and practices to achieve the best possible outcome
• Communicate, both written and orally, skillfully, and appropriately with stakeholders and executives

What We Look For in a Candidate

• Bachelor’s degree or equivalent education and related experience
• 6+ years of related experience
• Extensive experience with and knowledge of telecommunications network infrastructure especially including access network technology
• Extensive experience with and knowledge of telecommunications engineering and design
• Strong financial acumen with an intimate knowledge of corporate finance
• Extensive experience with data analytics, forecasting, and business case development
• Expertise in the product development process and extensive experience bringing products and services from ideation to fruition by authoring product requirement documents, conducting market trials, aligning key resources, and managing large scale IT development programs
• Steadfast work ethic with a proven track record that demonstrates accountability, creativity, and the initiative to achieve organizational goals
• Experience with Oracle suite of database applications and proficient in Structured Query Language (SQL)
• Highly skilled at using the Microsoft Office suite of products especially PowerPoint, Excel, Outlook, and Word
• Demonstrates experience with Agile development and lean practices
• Obsessed with creating an outstanding customer experience
• Excellent written and verbal communications skills paired with strong design skills
• Exhibits a growth mindset, an ability to take risks, and questions norms to identify opportunities for change and improvement
• Proven experience managing conflicting priorities and a willingness to challenge the status-quo
• Takes the initiative to develop new strategies and outside-the-box ideas
• Works well independently and within large cross functional teams
• Ability to travel: 20%-30%