MassMutual Hiring for HR Specialist at Springfield, MA Full Time

• We are hiring for our Springfield, MA office location in a Hybrid setting where you will be onsite 2-3 days per week*

The Opportunity

We are looking for an enthusiastic, organized, and detail-oriented person to join our Human Resources Operations Team. The HR Specialist will be required to manage inbound inquiries and provide service consultation (via phone, email, electronic tickets, etc) as well as provide in-office support for the HR front desk. You will log and process employee and retiree requests keeping the employee experience at the core of every interaction.

The Team

The HR People Services team focuses on inclusivity; using technology and collaboration to meet the needs of our customer who are MassMutual employees and retirees. The team demonstrates agility and resiliency to manage employee interactions with a sense of urgency, empathy, compliance and confidentiality. The team needs to be flexible and adaptable to an ever-changing environment of transformation. Accountability for driving solutions by leveraging appropriate resources within and outside of the team is crucial.

The Impact

This position will also offer a great opportunity to learn the full-cycle employee experience including but not limited to onboarding, employee record management, off-boarding including retirement. The HR specialist will be comfortable with handling highly confidential information with a keen eye on customer service. The candidate must know how to prioritize work, be a self-starter and offer a willingness to help out in any way possible.

Some responsibilities may include but are not limited to the following:

Providing HR Customer Service and consultation (*e.g. leave and benefits administration, Workday navigation, time entry assistance, benefit explanation, payroll questions, etc)

Benefit Plan Administration including life event changes

Remain current and prepared on employee issues and communication reviews

Daily phone schedule

Rotation of HR front desk staffing

Ability to stay resilient through change as team and processes evolve

Hyper focused on continuous improvement

The Minimum Qualifications

Fully completed HS diploma or GED equivalent

2+ years customer service and/or call center experience

Proficient with MS Office products (Outlook, Excel, Word)

Ability to learn and adapt quickly in an agile environment

Self-starter who seeks to go above and beyond

Strong multitasking and prioritizing ability

Impeccable communications skills (Verbal and written)

Able to thrive in collaborative work setting

Critical thinker with a continuous improvement mindset

Ideal Qualifications

Prior HR services experience

Prior experience with HR payroll, leave and/or benefits such as disability and leave programs including state leaves

Prior experience with HRIS systems, Workday and ServiceNow

What to Expect as Part of MassMutual and the Team

Daily huddles with your HR People Services Team

Focused one-on-one meetings with your manager

Access to mentorship opportunities

Networking opportunities including access to all Business Resource Groups

Access to learning content on Degreed and other informational platforms

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.