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Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more than 67 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 17 branch offices in southeast Michigan…soon to be 20! We have over 375 team members, more than 135,000 members, $3.2 billion in assets, and a 95% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press nine years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
Overview of Responsibilities: Oversees all day to day operational aspects of the teller line in accordance with MSGCU’s policies and state and federal regulations, and in alignment with our core values and the credit union philosophy of “people helping people.” Delivers the desired member experience by providing high quality service, including using effective listening to identify member needs and cross selling products and services in order to deepen member relationships.
Essential Duties and Responsibilities:
Performs all functions of the teller role by providing high quality member service by using MSGCU service standards and Creating Member Loyalty (CML) skills. Serves as a positive role model for others.
Performs all duties related to teller operations to support the branch and ensure efficient and effective service to members including ATM balancing, vault operations, teller overrides, ensuring team members balance at the end of each business day, and assisting with out of balance incidents.
Adheres to all policies and procedures related to security, including; robbery, fraud, opening/closing of branch, and cash controls.
Assists team members regarding teller processes and operational aspects of the teller role.
Responsible for conducting branch audits on a periodic basis and prepares audit reports.
Assists members with problem resolution and effectively communicates team member performance issues to branch leadership.
Demonstrates teamwork by assisting branch team and other departments/branches as needed.
Essential Knowledge, Skills and Abilities:
Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, and efficiently resolving problems. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives in support of our mission and values.
Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy, and responsibility for outcomes.
Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates, and participates in team discussions. Effectively communicates MSGCU policies, procedures, and objectives to audiences of varying needs and abilities.
Instills Trust: Builds relationships and gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested.
Familiar, or ability to become familiar, with MSGCU’s products, services, and programs as well as policies and guidelines to provide optimal services to members.
Basic understanding of technology and software, including Word, Excel, and PowerPoint.
Essential Preparation and Experience:
High school diploma or GED; and
One year financial institution experience as a teller including vault and ATM balancing.
Working Conditions:
Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
Occasionally required to travel throughout MSGCU’s service area as business needs require.
Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.
