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We have an immediate opportunity for a detail-oriented, outgoing People Partner. This key role is a member of ModSquad’s Global People Team and is responsible to work with People Team members in the day-to-day delivery of people programs across the company’s global footprint.
Additionally, the incumbent will be responsible for a wide range of generalist duties including people operations, management development & training, delivering performance management & progressive employee relations, and employee counselling and compliance activities and review. The role serves as a trusted advisor across all business units and works in conjunction with the Senior Director on the execution of company people strategy and services delivery.
The role serves as a trusted advisor across all business units and works in conjunction with the Senior Director on the execution of company people strategy and services delivery. The ideal candidate will be a quick learner, detail-oriented, and have the ability to independently complete tasks in a virtual environment. You will work as an individual contributor to our business as well as partner with senior executives.
What you will do:
Serve as a trusted advisor to all business units in MSQ operating with a high EQ and precision communication skills and empathy
Deep expertise in conducting investigations, both US and global; including thorough documentation, data review/research, interviewing, and delivering outcomes including termination discussions as necessary
Experience in conducting in highly confidential employee relations, including sensitive issues; Working closely with the legal team in a variety of critical matters
Be the point person in the following areas: employee relations, investigations, performance management, development/coaching and career progression
A deep understanding and experience in managing attrition for both employees and freelance independent contractors and vendors
Verifiable experience in the following areas: FLSA, Exempt vs Non-exempt populations, Call center Operations & Design
Partner with Services business units to adhere to metrics such as; Quality Delivery, Production Outcomes, Absenteeism, Engagement and Key Performance Indicators/Metrics
Work successfully and collaboratively in a global, matrix team environment, willing to work a flexible schedule to accommodate peak times as needed
Strong track record of partnering and influencing leaders, including front-line management and executives; being resilient, adaptive and attentive with patience
Strong Change management background, including influencing through resistance to adoption
Ability to assess Attrition Trends & Factors, and suggest improvement solutions
Assist in the development and implementation of Human Resource policies
Ensure all of People Ops processes and activities are in compliance and kept up-to-date in line with current legislation, including management and maintenance of people data, and required compliance training
Ensure security, quality, timeliness, and proper use of people data and information
Ability to quickly learn and absorb MSQ’s system tools and processes including Zendesk operations including ticket management
Practical experience and application/use of various forms of analytics e.g. dashboards, ticket data, spreadsheets and be able to make informed changes and improvements based on data analysis
Based on data, create hypotheses and business scenarios to present improvement opportunities
Well-grounded and experienced in large-scale change management process and design
Oversee HR reporting and data analytics (creating reports, dashboards, and strong narratives derived from trends founds in recent people relation activities to share with executives)
Build frameworks and roadmaps to gain buy-in with senior leadership on people / HR-related programs
Looking holistically and at how the details to tell a story about what we are seeing and experiencing, looking back, and having the foresight to share those potential needs/risks with services leaders
Build Learning and Development with an eye toward “improving our workforce, improves our clients.”
Oversee performance management processes and develop a framework that is usable for our unique and forward-leaning culture
Serve as a change agent and sponsor across all technical upgrades in the People Team operating environment
Oversee employee onboarding and help organize training & development initiatives
Provide guidance and training to team members in various HR-related topics such as leaves and compensation and resolve any issues that may arise
Promote HR programs to create an efficient and conflict-free workplace
Requirements:
7-10 years of proven experience as a Senior HR Generalist/HRBP
Understanding of general human resources policies and procedures with special emphasis on compliance and positive employee relations
Extensive knowledge of US employment/labor laws
Outstanding knowledge of MS Office; HRIS experience will be a plus
Excellent communication and people skills
Aptitude in problem-solving
Experience supporting a call center virtual work environment
Professional certifications from SHRM and other certifying organizations
Team building and team management experience
Change management project leadership skills
Skill Sets in building, scaling and operating/optimizing in People, Process and Technology domain
What We Are Looking For:
A person who is culturally fit
Can handle shifting priorities
Truly influence head leaders
Resilient
US Labor law and sensitive investigation background
Go-getter
Works independently & collaboratively
Takes initiative (always two steps ahead)
Master juggler
Can handle hard conversations
Strategically help leaders figure out the answer to their problems and define “what’s in it for them”
Strategic communicator
Super start-up environment committed
Adaptable and wants to grow w/MSQ
Thrives off of problem-solving and chaos
Not an order taker
Creative from strategy to execution
Orientation Start Date:
Nov 1, 2022
Project Start Date:
Nov 1, 2022
Commitment:
40 hours per week
Language Required:
English
About ModSquad:
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes the NFL, Zendesk, Topps, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
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