DUTIES AND RESPONSIBILITIES
Conduct business following all Monroe Housing Authority’s policies and procedures, Fair Housing, HUD, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
FINANCIAL
Ensures that all rents are collected when due, and posted on time. Makes sure that all bank deposits are made immediately.
Performs evictions and utility cut-offs.
Maintains constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and certificates of insurance. The Property Manager is responsible for approving and submitting all invoices to the central office for payment.
Conducts ongoing training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed daily.
SAFETY
Reports all liability and community incidents to Operations Director immediately. Ensures that all workers’ compensation claims are reported timely.
The Property manager will complete any pertinent safety checklists with maintenance staff.
ADMINISTRATIVE/OFFICE
Oversee tenancy matters, including but not limited to communications, wait list management, rent collections, leasing, and rent certifications, while adhering to all HUD, MHFA, and other applicable rules & regulations.
Provide tours for prospective residents, proactively updating the wait list, and properly documenting and completing move-in and move-out processes.
Responsible for office opening on schedule and condition of the office.
Attends weekly management meetings with the Operations Director.
Maximize occupancy levels and community values by facilitating programs that foster engagement and sustainability.
Train the assistant manager, to assume all managerial duties in the event of the Manager’s absence.
Maintains records on all aspects of management activity on a daily, weekly, and monthly basis.
Support general operations of the building including: accounts receivable and accounts payable processes; annual budget planning, monitoring and management; collaboration with and/or oversight of Service Coordinator, Maintenance Technician, and housekeeping staff; and coordination with service contractors as needed.
RESIDENT RELATIONS
Effectively communicate with residents, family members and interested parties as needed.
Maintain a positive customer service attitude.
Consistent inspection with resident move-in/move-outs.
Review all notices to vacate to determine the cause of the move-out.
Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
MAINTENANCE
Physically walk and inspect the development regularly and check on vacant apartments.
Coordinates with maintenance to ensure the timely condition of apartments after move-out.
Work closely with Maintenance Supervisors to monitor and schedule all maintenance activity.
MARKETING/LEASING
Welcome and show development to prospective new residents.
Handle incoming phone calls from prospective new residents.
Follow all Monroe Housing Authority’s policies and procedures, Fair Housing, HUD, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws
QUALIFICATIONS
The successful candidate will have a BA/BS degree and strong oral and written communication skills. An understanding of and experience working with local, state, and United States Department of Housing and Urban Development’s (HUD) housing rules and regulations is preferred but not required. The successful candidate must enjoy working with seniors and have an understanding of the aging process, conditions, needs and the potential of older adults. Demonstrated computer proficiency and experience with Microsoft Office products is required.
Position prefers 3 years of experience in on-site property management with one year as a property manager.
Must have a background in supervision and a successful track record of accomplishments.
COMPUTER SKILLS
General computer skills
Familiar with Microsoft Office products (Word, Excel, Outlook)
WORK HOURS
Full-time
DRIVING/TRAVELING REQUIREMENTS
Must have a valid driver’s license and automobile insurance.
Occasional use of golf carts to navigate around the development.
ADDITIONAL REQUIREMENTS
Attendance is an imperative job function.
Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
PHYSICAL REQUIREMENTS
Physical demands described here are representative of those that are required of an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
OTHER REQUIREMENTS
Must be able to pass a drug test and criminal history background check before employment.
The Monroe Housing Authority is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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