We are looking for a tenacious, self-motivated, curious, creative, and results-oriented team player to join our innovative and entrepreneurial marketing team and support our Credit Research & Risk Measurement suite within the diverse Moody’s Analytics product offering.
We strive to be a world-class sales organization with our customer’s needs at the center of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.

Role & Responsibilities

As a Senior Client Services Associate (Marketing and Sales Support), you are an important member of Moody’s Analytics marketing team, playing a critical role in qualifying leads, profiling customers, and providing insight into marketing campaigns that generate the most promising potential customers. You are responsible for identifying and creating qualified opportunities and providing superior customer service as the first point of contact for Moody’s Analytics’ customers across a wide range of products.

• Manage inbound leads in a timely manner across a wider geographic area.
• Conduct discussions with potential customers and existing customers to identify and qualify opportunities.
• Understand customer issues, gather requirements, and correlate business value to customer needs.
• Engage potential customers and provide insight into Moody’s Analytics solutions portfolio.
• Achieve monthly qualification goals.
• Update and manage customer information on Salesforce, our CRM platform.
• Provide the Head of Marketing with detailed call notes to ensure the opportunity is well understood and the next steps are clearly defined.
• Communicate with clients contacting Moody’s Analytics in a courteous, professional, accurate, and timely manner.
• Understand and provide constructive feedback on clients’ experience with the business.
• Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management, and the broader organization.
• Answer client questions, resolve issues, and complete specific client requests.
• Facilitate interaction between Moody’s Analytics clients and Moody’s analysts or economists.
• Support new product launches and new business initiatives, including training, marketing activities, feedback to the business, etc.

• Bachelor’s degree in Marketing, Finance, Business, Economics, or Management. Other majors will also be considered if the candidate has demonstrated interest in Client Service, Sales, and Marketing.
• Minimum of 2 years experience in a sales-related field, focusing on new business development and a proven track record of achievement and increasing sales.
• Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast-growing team.
• Exceptional written and oral communication and critical thinking skills.

• Exposure to the financial industry, banking and/or financial markets would be beneficial but not essential.
• Experience in Excel/Pivot tables would be beneficial but not essential.

PA OU

Must be fully vaccinated for COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination on start date, as determined by Moody’s.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email [email protected]. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.

Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.

For Colorado-based roles only: the anticipated base salary range for this position is $43,300 to $62,800, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for annual performance incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.