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Job Description
Job Information
Open to the general public and any current Municipal employee.
These positions are represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA.
DEPARTMENT: Solid Waste Services (SWS)
HOURS OF WORK: Shifts and hours may vary; Monday – Saturday; between the hours of 6:00 a.m. to 6:00 p.m.
LOCATION: Primary Site: Central Transfer Station, Secondary Site: Anchorage Regional Landfill; and Occasional Site: Girdwood Transfer Station This is a Temporary Full-Time position that may not exceed six (6) months from the date of hire.
Example of Duties
Under minimal supervision, interface with customers as the division’s first point of contact at disposal sites and in customer service administration. Proficient and cross trained to perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups). Possess well rounded knowledge of municipal ordinances and codes, department policies, services, rates, fees, fines and payment options to screen disposal loads for content and hazardous materials, determine and inform customer any special handling fees associated with their loads, and/or assess and process fees according to current ordinance for the load. For Disposal Utility account customers, create load tickets by capturing customer information and gross and tare weights. Perform other related duties as assigned.
Minimum Qualifications / Substitutions / Preferences
High school diploma, GED, or equivalent and three (3) years of experience in a customer service, collection, or accounting environment with at least one (1) year at the Account Representative II level with the Municipality, or equivalent elsewhere. (Some examples of duties for an Account Representative II with the Municipality include: establishing and maintaining refuse and disposal accounts; inform public regarding services, rates, policies, procedures and laws; process payments; balance and prepare deposits; input data and process account activity into billing, weigh and routing systems; interface with public and field crews to resolve problems and/or questions)
Ability to 10 key at a net speed of 100 KSPM.
NOTE: Documentation or certification results must clearly indicate the applicant’s name and date the test was taken.
Must possess a valid State of Alaska driver’s license by the time of hire.
Preferences:
Customer service experience.
Additional Important Information
Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.
In order to be considered for positions that require skill to 10-Key of 100 KSPM, applicants must document their 10-Key ability at the time of hire.
The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to . E-Verifyxc2xae is a registered trademark of the U.S. Department of Homeland Security.
If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.
If selected for hire, appointment in this position will be conditional based upon the submission of a current (dated within 30 days from date requested) copy of the applicant’s Alaska driver’s license and a current copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states if the Alaskan driver’s license was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant. For information on acceptable driving history, please refer to the
All required certifications and licenses must remain current for the duration of employment.
Military Service Interview Preference:
Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.
The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.
Application Process:
Once applicants click the “Apply” link underneath the header section of a vacancy announcement, they will be directed to the website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. NOTE: The GovernmentJobs website and applicant’s profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4442 during regular business hours of Monday – Friday 8:00 a.m.-5:00 p.m., Alaska Time.
The MOA is an EO and AA employer and complies with Title I of the ADA.
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571
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