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Our CRM Operations Manager will provide global oversight and management of NEP’s enterprise instance of Salesforce. The CRM Operations Manager handles the process of organizing and curating data according to the needs of the company and will work closely with all of the Business Units as a single contact to coordinate any feature requests, process changes, training & onboarding and data management related to Salesforce. This position is open to applicants within the Eastern US time zone.
What you will do:
- Understand and communicate the needs of the business teams as related to Salesforce
- Act as business contact for IT to answer questions and help resolve any business rule-based issues
- Manage global Salesforce data & reports; monitor critical KPI’s such as win rates, product pipelines, strategic market performance
- Create customized List Views, Dashboards and Reports upon request from business units and product teams
- Support newly acquired business units with data organization, cleansing and training
- Track system defects and enhancements
- Write process documentation for the wider team
Requirements
- Bachelor’s degree
- Knowledge of Sales Cloud (Salesforce CRM) with configuration experience
- Analytical mindset and comfort with personal computers; ability to learn new software tools quickly
- Strong organizational skills with an attention to detail
- Ability to work collaboratively with many different teams across the company
Due to the requirements of this position, NEP requires as a condition of employment for this position that a candidate be fully vaccinated for COVID-19. If a candidate is offered this position with NEP, such offer is contingent on the candidate providing proof of full vaccination status by his or her start date. Pursuant to the Americans with Disabilities Act and Title VII of the Civil Rights Act of 1964, NEP will consider reasonable accommodations to a candidate’s inability to vaccinate due to disability or religious belief, but NEP’s consideration of potential reasonable accommodations does not guarantee commencement of employment.
Benefits
Why Join Us?
Check us out at https://www.nepgroup.com/career/careers
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