New York City Department of Consumer and Worker Protection Hiring for Settlement Officer at Manhattan, NY Full Time

Job Description

***This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37***

***To Apply: Email your resume and cover letter to [email protected] with the Job ID number and Position Name in the subject line***

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.

DCWP is seeking a highly motivated individual to serve as a Settlement Officer within the General Counsel Division. Under general supervision, the Settlement Officer will conduct complex research activities to assess and prepare written offers of settlement, hold settlement conferences, and execute settlement agreements with businesses for all types of violations issued by DCWP.

Responsibilities Include But Not Limited To

• Performs research activities by collecting information and data of current and historical nature for use in the preparation of reports that may be used at an administrative tribunal hearing.
• Obtains source materials by means of examination of records and/or personal interviews.
• Maintains records of factual and statistical information on DCWP web-based Accela software.
• Responds to email and correspondence requests for information requiring research.
• Performs historical analysis and prepares reports thereon.

Minimum Qual Requirements

• A baccalaureate degree from an accredited college and six months of satisfactory full-time experience in research which involves gathering, organizing and analyzing data, and report writing; or
• An associate degree from an accredited college, or completion of 60 semester credits at an accredited college, and two years and six months of satisfactory full-time experience in research which involves gathering, organizing and analyzing data, and report writing; or
• A four-year high school diploma or its educational equivalent and four years and six months of satisfactory full-time experience in research which involves gathering, organizing and analyzing data, and report writing; or
• Education and experience equivalent to “1”, “2”, or “3” above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full-time experience. Completion of nine credits, at the college or graduate school level, in statistics, quantitative methods, mathematics, or research can be substituted for six months of the required experience. However, all candidates must possess a four-year high school diploma or its educational equivalent and at least six months of required experience or the nine specialized credits.

Preferred Skills

• Strong communication skills;
• Proficiency in Microsoft Office, Adobe, and Microsoft Excel;
• Detail oriented;
• Knowledge of Internet and Accela a plus;
• Familiarity with case preparation for an administrative tribunal a plus.

Additional Information

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits:

Paid Time Off and Holidays

• Paid time off for vacation and personal leave
• Paid time off for sick leave
• A generous holiday package of up to 13 days

Health Benefits

• Medical insurance plans
• Dental and vision insurance plans
• Employee assistance program

Financial and Savings Benefits

• 529 college savings plan
• Direct deposit
• Flexible spending account programs
• New York City Municipal Credit Union savings program
• Transit benefit programs
• Loan forgiveness

Retirement and Pension Plans

• New York City Employee Retirement System (NYCERS) pension plan
• New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan

Additional Benefits For Union Members

• Disability insurance
• Health club reimbursements
• Life insurance
• Supplemental hospital coverage
• Tuition reimbursement
• Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund.

Employee Discounts

• Apple and Dell products
• Cell phones and plans
• Gym memberships
• Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage
• And more!

To Apply

For Non-City/External Candidates: Visit the External Applicant NYC Careers site and type “Consumer and Worker Protection” on the search line. Then locate the Job ID number.

For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.

a Resume And Cover Letter Are Required.

PLEASE INDICATE IN YOUR COVER LETTER HOW YOU HEARD ABOUT THIS POSITION.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.

NO PHONE CALLS, FAXES, E-MAILS, OR PERSONAL INQUIRIES PERMITTED.

NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

• Appointments are subject to Office of Management and Budget (OMB) approval.
• 55-a Candidates: NYC Department of Consumer and Worker Protection is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to be given the opportunity.
• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
• LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCWP qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service
• Drug Screening: A drug screening may be required prior to being appointed.

We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to [email protected].

If interested in being sent our job postings on a monthly basis, please email your resume at [email protected]. Make sure to include your personal contact information and the civil service title you are currently serving and civil service exams you have taken.

55-a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Svc Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at StudentAid.gov/PSLF .

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.