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Description
JOB TITLE: COMMUNITY COORDINATOROversee all day-to-day social media communicationsRespond to all public and private messages and comments across all major social media platforms: Instagram, Facebook, Twitter, YouTube, Pinterest, LinkedInCoordinate with internal and external customer service teams to ensure all inquiries are addressed in a timely mannerIdentify potential crises and escalate issues to leadership teams as neededMaintain and update communications plans and FAQ as neededIdentify collaboration opportunities and partner with Social Media and Digital Marketing ManagersManage and support micro-influencer community and track content and performance monthlyInteract with user-generated content, brand fans and customersPartner with Marketing team to utilize UGC and influencer content across other marketing channelsManage and update Fan Faves shopping page with influencer and approved customer contentReport and share customer insights weekly to help develop and inform business strategiesREQUIREMENTS:2+ years social media or customer service experienceMust have excellent written, verbal and interpersonal communication skillsMust be filled with energy, extremely organized, passionate for this fieldMust be self-directed, reliable and able to work in a fast paced environmentStrong interest in/knowledge of social media and mobile platforms and willingness to remain updated on new platforms and capabilitiesEDUCATION:Bachelor s Degree or equivalent preferred
Posted on :
2021-09-13T08:22:36Z
