NexGen Hiring for VP of Sales and Marketing Job at Boca Raton, FL Full Time

About NexGen Technologies, LLC (NTG)

NGT has launched a new generation of customer contact management solutions and services for the business process outsourcing (BPO) and the virtual office/digital real estate markets to provide a new level of customer-centric services across all interactions in existing and emerging markets. The Company provides an array of sophisticated solutions based on artificial intelligence (AI) coupled with chat bots, mobile apps and virtual agents. This next generation platform provides flexible, high quality outbound and inbound sales and technical support, and real-time video conferencing and virtual office.

VP of Sales and Marketing is responsible for all revenue generating processes within NexGen Contact Solutions and NexGen Virtual Office (“NCS”). The VP is responsible for the performance, strategy, and alignment of the organization’s revenue operations. This individual will be accountable for the performance of all Revenue Opportunity functions within the organization, including Sales, Marketing, and Customer Success. This dedicated leader will work effortlessly to ensure that their team is focused and aligned with the company’s growth targets. The VP will be an experienced and efficient leader with excellent people skills, business acumen, and an exemplary work ethic. The ideal individual will have a long history of building strong customer relationships, coupled with the market know-how to specify, strategize, and define opportunities. BPO and Virtual/video conference experience a required.

Direct reports: VP of Business Development and Client Services, Director of Sales, Director of Marketing, Director of Customer Success.

Responsibilities include:

• Drive scale and profitability by appropriately professionalizing NCS go-to-market strategy and sales function

• Lead Marketing, Sales, and Customer Success departments

• Drive marketing leadership to create and execute winning marketing strategies to drive profitable growth

• Propel sales leadership to develop and implement revenue driving strategies which create long term customer and business value

• Inspire customer success leadership to define and deliver on the customer value proposition, without sacrificing firm profitability targets.

• Maintain a customer-first focused organization

• Effectively resolve issues across the marketing, sales, and customer success functions – must be comfortable with conflict, addressing issues, and solving problems in a practical and healthy manner

• Build a winning sales team and organization through hiring and inspiring team members

• Creates accountability within the company by developing appropriate metrics and performance expectations for their team

• Consistently demonstrates a passion for NCS’s core values Requirements

• Proven results as a VP of Sales and Marketing or a similarly relevant role required

• Previous sales, marketing, and/or customer success leadership experience required

• Experience implementing RevOps strategies in the contact center industry required

• Adept at transitioning seamlessly from a strategic level vision to day-to-day tactical operations required

• Working knowledge of data analysis and performance/operation metrics required

• A demonstrated execution mindset and a record of success holding people accountable required

• Ability to create a healthy organizational culture required

• Excellent interpersonal communication skills required

• Experience creating and directing a contact center solutions organization

Educational Requirements

• Bachelor’s degree

• 30 years of senior level contact center industry experience.

This position can be remote.