Next Wave Hiring for Government-Funded Customer Service Associate at Wilmington, DE Full Time

Next Wave Management is seeking to expand its Government-Funded Customer Service Team in the local Newark area.

Our company works with the TruConnect program, a government-funded wireless service that allows us to work with individuals in underserved communities delivering affordable communication products. Through the program, we are able to enroll and give certain individuals in these communities free communications devices so that they are able to raise their socio-economic status.

As a Government-Funded Customer Service Associate, you will:

• Follow up directly with members of the community on a daily basis
• Become an expert on the program and be able to educate and inform participants
• Learn our systems to be able to enroll participants in the TrueConnectProgram
• Upsell participants on any accessories that may be beneficial to the participant
• Fully understand the goals of the TrueConnect and our partnership
• Maintain detailed records of program participants and daily communications with members of the community
• Work daily as a team in order to further the goals of the company

We are looking for our Government-Funded Customer Service Associates to not only become successful in the role, but to grow with us. We are looking to provide our Government-Funded Customer Service Associates with unlimited training and leadership development to achieve their highest growth goals and take their career as far as they want.

BUT, this growth opportunity does not come easily to just anyone. We are looking for our Government-Funded Customer Service Associate to:

• Have a minimum of GED/high school equivalent
• Have experience in a customer service, sales, or applicable customer-facing position
• Possess an intense drive and desire for success
• Thrive in building relationships, communicating with different types of people, and helping people in our local communities
• Operate with the highest level of integrity, honesty and transparency
• Constantly push the needle forward, challenge the status quo and reach to exceed performance expectations
• Have a competitive nature – being sports-minded is a plus!

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