NW Recruiting Partners Hiring for Operations and Business Development Manager – Real Estate Job at Tacoma, WA Full Time

Operations and Business Development Manager – Real Estate
Puyallup, WA (hybrid – in office and remote)

Our client, a locally established title and escrow company, is seeking an experienced operations and business development manager to manage their office in Puyallup. In this role, the candidate is expected to be the driving force behind their joint venture operations. This position will collaborate with company leadership to improve the title process that results in greater efficiency, that enhances their customer service.

Since starting 20 years ago, this company now operates in California, Oregon, Hawaii, Idaho, and Nevada, in addition to Washington state. By focusing on hiring the best minds and customer-service-driven people in the business, our client offers accuracy and industry-leading turn times while driving innovation and service for all customers. Working alongside a team of top professionals in all sectors of the real estate industry, this role is an exciting opportunity to work with a growth-minded company that deeply cares about their clientele and customer experience.

Responsibilities of Operations / Business Development Manager

• Monitors daily, weekly and monthly production statistics.
• Consistently interacts with others in a professional and respective manner.
• Participates in Company-Wide advertising and promotion strategies
• Identifies, develops and implements effective business processes to service external and internal customers, ensuring that market center plans are aligned with the core values and mission.
• Ensures efficient production, quality control and customer and employee satisfaction.
• Work collaboratively with executive leadership, to develop and manage market center operating budget, to achieves profit/loss ratio and market share in relation to pre-set goals and trends within the industry and the economy.
• Cultivate, maintain, and develop relationships with current and future joint venture partners.
• Directs the development and execution of market center marketing plans, including identifying and developing customer relationships, making customer calls, attending community activities, industry conferences and events.
• Performs audit compliance on the established policies and procedures and as well as with state and federal regulatory requirements.
• Conducts staff meetings to build office culture, discuss operational issues, explain procedural changes or practices and maintain team cohesiveness.
• Actively cultivates relationships to recruit, hire and negotiate salaries of both internal and external candidates for key positions.
• Encourages employee training and development, cross training and job certification to promote continuous learning, maximize efficiency and conformance with company policies and procedures.
• Conducts employee performance reviews and develops individual professional development plans for staff. Assists in fostering growth of all employees through goal setting, performance management, and real-time feedback and coaching.
• Consults with National Title Operations, National/State Escrow Operations and other executive leadership on unusual or complex transactions. Communicates with customers when business conditions warrant personal involvement.
• Calculates/verifies staff commissions and submit monthly for payroll as necessary.

Qualifications of Operations / Business Development Manager

• Experience in real estate operations.
• Willingness to motivate, lead and offer opinions and direction.
• Experience supporting internal and external customers or clients.
• BS or BA in Business Administration preferred.
• Five years title, escrow, marketing and/or business management experience
• 5+ years Management experience.
• Exceptional customer service skills.
• Self-starter with a willingness to work with limited direct supervision.
• Demonstrates a business and personal philosophy consistent with the company core values.
• Familiarity with Microsoft Office applications (Word, Excel, Outlook, etc.).

JOB NUMBER: 1106

Job Type: Full-time

Pay: $120,000.00 – $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Work Remotely:

• No