NYC Careers Hiring for Assistant Commissioner, Government Navigation and Regulatory Reform at Manhattan, NY Full Time

The Assistant Commissioner for Government Navigation and Regulatory Reform is responsible for the coordinated efforts between the NYC Business Express Services Team (Small Business Advocates and Compliance Advisors), the Regulatory Reform unit, and SBS Hotline to help business owners understand challenges and find solutions in the regulatory environment. The Assistant Commissioner will set unit goals, determine key performance indicators, measure outcomes, and manage quality assurance, budgets, and services. The responsibilities of the Assistant Commissioner are both strategic, in setting the direction and goals for these systems, and operational, overseeing business development, and monitoring performance. Overall, the Assistant Commissioner will oversee a team of 19+ SBS employees and more than 25 vendor staff. This position will report to the Deputy Commissioner of Business Services. Specific responsibilities include, but are not limited to:

• Oversee the day-to-day operations for the Small Business Advocates, Compliance Advisors, Regulatory Reform and SBS Hotline. This includes goal creation, service quality control, budget and contract management, and ongoing operations.
• Oversee the development and implementation of a feedback loop between the Regulatory Reform unit and the client facing teams
• Understand the impact of regulatory reform and develop and implement a responding agency strategy in partnership with SBS Executive office and the Administration
• Partner with other agencies and community partners to devise response to compliance issues impacting businesses
• Support the teams in developing work plans, setting and managing budgets, and tracking key performance indicators.
• Develop data collection protocols and ensure team is tracking performance data in accordance with SBS customer relationship management protocols and systems
• Determine annual goals and intermediary targets, oversee the creation of project plans for program launches and on-going operations.
• Identify the regulatory challenges faced by NYC small businesses and opportunities to implement new and innovative products/services and/or initiatives regularly
• Work with internal and external partners to implement pipeline-development strategies for every program and service
• Participate in agency strategic planning and lead division-wide strategic planning within unit
• Identify professional development opportunities to build staff capacity
• Maintain relationships with key public, private and non-profit partners.
• Support division-wide initiatives and ensure cross-promotion of SBS services to target audiences.
• Assist Deputy Commissioner in the preparation of external communications, including testimony at public hearings, and content for public speaking engagements, panels, and training sessions
• Other initiatives and responsibilities, as needed

Minimum Qual Requirements

Qualification Requirements

1. A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in one or more of the following fields: business administration, marketing, public relations, journalism, law, public market operations, government contracting, urban planning, finance or grant administration, at least 18 months of which must have been in an administrative, managerial or executive capacity or in supervising personnel performing professional duties in one or more of the fields noted above; or

2. Education and/or experience equivalent to that described in “1” above. However all candidates must have the 18 months of supervisory, administrative, managerial or executive experience as described in “1” above.

Preferred Skills

The ideal candidate will have demonstrated success managing citywide systems and will have exhibited:

• Strong management and leadership skills, including budget and timeline management
• Experience in working with small businesses, City government and community partners
• Outstanding analytical, presentation, writing, and communication skills
• Excellent computer skills

Additional Information

Additional Information: Loan Forgiveness

The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with SBS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. Please review the notice to see if you may be eligible for programs and how to apply at nyc.gov/studentloans.

To Apply

City Employees: Apply through Employee Self Service (ESS) at www.nyc.gov/ess search for Job ID: 546859 or submit cover letter and resume via email using the following subject line: ASSISTANT COMMISSIONER, GOVERNMENT NAVIGATION AND REGULATORY REFORM, DBS and send to [email protected]

Current SBS Employees: Please email your resume and cover letter including the following subject line:

ASSISTANT COMMISSIONER, GOVERNMENT NAVIGATION AND REGULATORY REFORM, DBS to: [email protected]

All Other Applicants: Go to www.nyc.gov/jobs search for Job ID: 546859 or submit cover letter and resume via email using the following subject line: ASSISTANT COMMISSIONER, GOVERNMENT NAVIGATION AND REGULATORY REFORM, DBS and send to [email protected]

Salary: Commensurate with Experience

NOTE: Only those candidates under consideration will be contacted.

If you do not have access to email, mail your cover letter & resume to:

NYC Department of Small Business Services

Human Resources Unit

1 Liberty Plaza, 11th Floor

New York, New York 10006

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.