Oggvocom Hiring for Onboarding Specialist at Seattle, WA Full Time

Oggvo is a rapidly growing technology company that helps small- to medium-sized businesses manage their online reputation and drive higher lead conversion. The Customer Onboarding Specialist provides support for new subscribers to help set their accounts up for immediate success through a clearly defined implementation process.

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The ideal candidate for this role is highly organized, a great communicator, able to explain technical instruction in simple terms, and an effective problem-solver.
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Responsibilities
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• Own and manage the customer experience from the point of sale through successful implementation.

• Help the customer define their goals and needs with the Oggvo product, educate on product knowledge and tactics, and create a plan toward realizing their goals.

• Work with sales and customer success teams to ensure consistency in message and customer experience.

• Respond to customer emails, chats, and calls regarding implementation.

• Complete the implementation schedule within the defined Service Level Agreements to ensure that customers are supported during the onboarding process.

• Successfully transfer customers from implementation to account management after onboarding.

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Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
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Requirements
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• 2+ years experience in onboarding, customer service, account management, or similar role

• Excellent communication skills to engage clients through active listening and clear instructions

• Strong problem-solving, organizational, and time management skills

• Strategically minded – able to help customers with their overall strategy of our product

• Highly self-motivated and driven – able to get results without close supervision

• Ability to multi-task and work in a fast-paced, high-demand environment

• Proficient to advanced computer skills required, including but not limited to Excel, PowerPoint, Word, and Google Drive apps. Zoho and/or CRM experience is highly preferred

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Job Type: Full-time

Pay: $24.00 – $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Work Location: One location