Okta Hiring For Manager, Technical Account Management, Auth0 Select at Bellevue, WA, United States Full Time

Job Description

Reporting to the Sr. Manager of Technical Account Management, this mission-critical role is responsible for leading our Select tier customers to drive demonstrable results on the Auth0 platform. Select Technical Account Managers are responsible for some of Auth0s most strategic, named customers in the Americas.

Balancing quantity with quality, this role will focus on providing a best-in-class experience for our customers. The role requires excellent strategic, analytical and business process skills in order to effectively grow and nurture our growing team and customer base.

Primary Responsibilities

• Mentor and enable the team to exceed company’s customer growth, health and retention goals for the portfolio of strategic accounts
• Work with the Senior Manager of Technical Account Management to help establish and manage goals and responsibilities for TAMs
• Lead a team of highly motivated, customer-focused Select TAMs to successfully guide the overall health and care of accounts (e.g., onboarding customers, adoption, expansion into adjacent business units, and successful renewals)
• Ensure the Select TAMs exceed Auth0 expectations in core knowledge, communication, and execution and also contribute to the larger TAM function
• Ensure the Select TAMs exceed the individual customer plans for usage, growth and advocacy,
• Challenge the team and yourself to learn and grow as trusted advisors to customers continually
• Provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels and career development, providing timely feedback and development assistance
• Identify and implement improvements to the processes and tools used
• Develop senior-level relationships with customers
• Partner with other team leaders to ensure the customer is supported in times of escalation
• Develop strong relationships with Engineering and Product to ensure alignment and shared understanding of goals, initiatives

Requirements

• 5+ years of a proven track record in making customers successful post-sales
• 1-3 years of leading technical account management or sales engineering teams
• Experience driving software adoption, and building and scaling technical account management practices
• Experience with software development lifecycle processes and tools
• Demonstrated success leading effectively in a dynamic, high-growth, and fast-paced environment.
• Passion for leading high-performing teams, coaching to develop skills, and helping to chart career paths.
• Experience and comfort managing a customer-facing, distributed team.
• Clear communicator, who leverages data, workflow diagrams, logic, and strong analytical skills to illustrate viewpoints verbally and in writing.
• Excellent presentation skills, with a passion for explaining complex technical concepts in a digestible manner & for coaching your team to do the same.
• Demonstration of operational excellence in analytical thinking, and improvement, problem-solving, communication, delegation, and planning
• Ability to collaborate across the organization and with external stakeholders
• Experience successfully engaging and working with senior (C-level) executives
• Holds strong operational skills that will drive organizational efficiencies and customer satisfaction

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

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((Colorado, New York and Washington only*) Minimum OTE of $171,000/year + equity + benefits))

Okta is an Equal Opportunity Employer.

Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.