Orleans Parish Communication District Hiring for Deputy Director at New Orleans, LA Full Time

Job Title: Deputy Director

Reports To: Executive Director

FLSA Status: Exempt/Essential Personnel (Not Overtime Eligible)

Salary: $95K – $110K

Application Deadline: OPEN UNTIL FILLED

• This position is designated as Emergency Personnel and will be required to report for duty during declared emergencies of any size. Failure to report could result in immediate dismissal.

Job Purpose/Summary of Position:

This position is responsible for providing direct supervision to the Director of 911 Operations, the Director of 311 Operations, the Director of Training & Compliance, as well as Facilities and Human Resources Departments. Responsible for the effective operation of the 9-1-1 center and ensures that all public safety agencies are properly supported with all aspects of 9-1-1 communications needs/requirements. Serves as the primary interface for the public safety agency liaisons. Responsible for planning long-term objectives, coordinating projects, preparing budgets, and achieving efficient operations to meet national standards of excellence and operating goals. This position requires collaboration with the OPCD Executive Director to ensure effective operations of equipment and facilities. This job description is subject to change at any time, at the discretion of the OPCD Executive Director and the OPCD Board of Directors.

Duties/Essential Functions:

• Support the Director of 911 Operations and Director of 311 Operations in the activities of the 9-1-1 and 311 operations and administrative staff(s).
• Support the Director of 911 Operations and Director of 311 Operations in developing /updating operational plans and procedures.
• Supports the Director of 911 Operations and Director of 311 Operations in determining, developing, and implementing goals and objectives for the operational staff.
• Support the Director of 911 Operations and Director of 311 Operations in administering the performance evaluation program for operations section.
• Supports the Director of 911 Operations and Director of 311 Operations to identify and correct operational deficiencies.
• Collaborate with the HR Manager and Director of Training & Compliance with regard to additions and/or changes to administrative and training policies and procedures.
• Monitors operational performance metrics and implements changes with the assistance of the Director of 911 Operations and Director of 311 Operations to increase compliance with those metrics.
• May represent OPCD during an emergency operations center (EOC) activation. May also be called to serve as a member of the City’s Unified Command.
• May represent OPCD at public meetings, give presentations, and interface with agencies served by OPCD.
• Assists the Executive Director and Finance staff in the planning and implementation of both operational and capital budgets.
• Assists in the preparation of statistical data analysis and compiles reports.
• Remains on-call 24 hours a day, 7 days a week, unless on pre-approved time off.
• May be required to work 24-hour operations during an emergency.
• Constantly operates office productivity machinery, including, but not limited to computers, monitors, copiers and printers.
• Other duties as assigned by Executive Director.
• Act in the stead of the Executive Director in the event of a planned or unplanned absence or unavailability.

Minimum Requirements:

• Bachelor’s Degree from a properly accredited and certified educational institution (A minimum of six (6) years of leadership experience (defined as Director, Deputy Director, Chief of Staff, or Shift Manager) in a PSAP or ECC may be substituted for the degree requirement, however, this time is in addition to the time required below)
• Minimum of four (4) years of senior leadership experience (defined as Director, Deputy Director, Chief of Staff or similar Executive Level Position) in Public Safety and/or Emergency Management
• Completion of ICS 100, 200, 300, 400, 700, and 800 and possess a sound understanding of NIMS/ICS operations.

Preferred Requirements:

• Work towards or completion of a graduate degree
• Minimum of two (2) years of senior leadership experience (defined as Director, Deputy Director, Chief of Staff or similar Executive Level Position) in a consolidated PSAP/ECC
• APCO (Association of Public safety Communications Officers) – RPL (Registered Public safety Leader) or CPE (Certified Public safety Executive) certification and/or NENA (National Emergency Number Association) – ENP (Emergency Number Professional) Certification.
• IAED (International Association of Emergency Dispatch) Certification(s)

Skills / Qualifications:

• Demonstrated and thorough knowledge of principles and practices applied in a consolidated public safety communications agency serving law enforcement, fire, and EMS agencies.
• Demonstrated knowledge of applicable regulatory requirements and guidelines.
• Demonstrated experience with and knowledge of critical systems and technology necessary to provide effective 9-1-1 services.
• Demonstrated ability to lead a goal-oriented team.
• Demonstrated ability to make quick and effective decisions in a high-stress environment.
• Excellent communication skills both orally and in writing.
• Proven ability to work independently.
• Demonstrated comprehensive knowledge of city government.
• Demonstrated comprehensive knowledge of police, fire, EMS, and City EOC operations and demonstrated success in supporting those operations.
• Proven ability to establish and maintain positive working relationships with staff, user agency representatives, public officials, and the public.
• Must be able to effectively communicate with the city council, businesses, citizens, etc. Must be able to effectively respond to media inquiries/interviews.
• Familiar with HR applicable federal/state employment laws.
• Demonstrated knowledge of governmental budget preparation and processes, Principles of Finance, Human Resources, and Facilities Management/Maintenance.
• Be able to effectively coordinate 9-1-1 and 3-1-1 operations with City EOC operations.
• Be able to develop good working relations with surrounding parishes 9-1-1 and 3-1-1 operations.
• Demonstrated leadership skills and proven ability to meet desired objectives.
• Demonstrated knowledge and/or previous use of Microsoft office products.
• Be able to successfully complete a fingerprint based background investigation and drug screening.

Additional Information for Prospective Candidates:

This job description does not contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time with or without notice as required to fulfill the organization’s mission.

The Orleans Parish Communication District provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Orleans Parish Communication District complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Orleans Parish Communication District expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Orleans Parish Communication District employees to perform their job duties may result in discipline up to and including discharge.

The Orleans Parish Communications District provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Orleans Parish Communications District complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Orleans Parish Communications District expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Orleans Parish Communications District’s employees to perform their job duties may result in discipline up to and including discharge.

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