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Lead Care Manager (Remote, Full Time)
at Pair Team
About Pair Team
Pair Team is on a mission to improve the wellbeing of underserved communities through increased access to high-quality care.
We are the first tech-enabled care team that empowers safety-net primary care systems and the Medicaid & Medicare patients they serve. We act as an extension of the clinical staff to provide a personalized, high-touch care experience while addressing patients’ barriers to care such as lack of transportation, housing/food insecurity, and mobile phone access. Internally, we are building a unique care delivery platform to ensure clinical best practices, integrate care with community-based organizations, and automate administrative work so that we can focus on time with our patients.
With both federal and state government alignment, community health centers are ready to move into value-based care and we are tackling the core staffing and access challenges to meet the needs of our communities.
Our Values
Trust: We consistently strive to earn the trust of our patients, our clinic partners, and our teammates.
Growth: We grow together – as a company and as individuals.
Accountability: We act like owners and take pride in our work.
Act beyond yourself: Our vision and impact goes beyond ourselves and so must our actions.
About the Opportunity
Pair Team is building a team of deeply passionate individuals on a mission to change primary care operations for those who need it most. We are looking for a highly motivated Onboarding and Training Manager to set our team up for success by ensuring that all Pair Team employees have an engaging and thorough onboarding experience, and continuous training and development.
Key Responsibilities
Develop a robust new hire onboarding program for both Care Team (continuous hiring cohort to meet growth) and Non Care Team employees (Growth, product, eng, etc) – examples:
Onboarding mechanics (setting up your laptop, accounts, HR, etc)
Onboarding training (HIPAA, security, etc)
Intro to the systems and tooling (slack, asana, drive, etc)
Intro to Pair Team (history, business model, etc)
Care Team specific training (role specific, team specific, etc)
Develop, update and manage all onboarding materials
Manage and conduct informative and engaging training sessions
Act as internal point of contact for new employees after onboarding
Ensuring they are set up in all systems
Helping them navigate the different tools
Work closely with cross functional team (e.g., Product, Growth, etc) to schedule and manage team trainings
Develop and manage ad hoc trainings (e.g., new policy training, etc)
Qualifications:
You have 5+ years of experience with HR onboarding, training, and/or a similar role
You are results driven with a proven track record of exceeding performance indicators
Working experience with onboarding tooling
Demonstrated ability to develop and manage a company wide new hire onboarding program
Demonstrated ability to handle sensitive and confidential information
Because We Value You:
Generous incentive compensation program to financially reward your achievements
Comprehensive health, vision & dental insurance
Equity compensation package
Employer-sponsored 401k plan
Monthly work from home expense stipend
Flexible vacation policy with unlimited time off
Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
