Job Description:
It’s fun to work in an HR Shared Services Team where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Parsons is seeking an HR Analyst who will be responsible for resolving inquiries from employees on HR processes and programs independently or collaborating as needed with other HR Shared Services team members. You will work alongside an HR team that is internal-customer focused, and places importance on our ability to support, and bring out the best in each other. The ideal candidate welcomes constant change and is someone who has excellent tactical implementation and operational excellence. This position requires high level of confidentiality, excellent communication, and organizational skills along with the ability to multi-task.
ESSENTIAL JOB FUNCTIONS
Serves as an informational resource for the HR Shared Services Team including but not limited to onboarding, offboarding, benefits, LOA and Payroll policies and procedures.
Responsible for staff Offboarding process in US and Canada, including launching the exit survey out of our 3rd party vendor’s platform to capture turn over metrics for executive leadership, offboarding electronic paperwork completion, benefits information, and final paycheck.
Responsible to communicate if any repayment is owed to the company upon separation according to policy, relocation, tuition reimbursement, or any other type of agreement.
Responsible for ensuring compliance within the offboarding process according to company policy and state guidelines on final paycheck.
Responsible for the Onboarding process of contingent workers (agency/contractors/subcontractors) and ensure Onboarding data set up is accurate in our Human Capital Management System, Workday.
Conduct New Hire Orientation
Answers and explains HR-related questions to employees in North America in a clear, accurate, and timely manner.
Document all customer interactions via BT Line (phone system) in the Salesforce case management system.
Ensure proper triage, escalation, and effective resolution of more complex inquiries to the HR Shared Services Manager.
Deliver excellent core standard services to employees.
Understand and meet the HR Shared Services team established SLAs.
Back up other (HR) Shared Services team members, as needed.
Performs additional HR tasks and/or special projects, as assigned.
POSITION QUALIFICATIONS
Bachelor’s degree (BA) or equivalent from two-year college or technical school is desired.
Minimum of 1 year of HR experience, preferably in HR operations environment.
Foundational knowledge of HR, Benefits and Payroll concepts preferred. Ability to learn and retain knowledge of Parsons policies and business processes.
Minimal travel required.
Strong verbal and written communication skills.
Ability to use HR technologies to perform job requirements (chat functionality, BT phone platform, Workday, and Salesforce).
KEY COMPETENCIES
Ability to deliver quality, error-free work in a fast-paced, high production environment.
Strong time management, organizational and prioritization skills, as well as the ability to multi-task and track multiple deliverables.
Ability to respond to common inquiries or complaints quickly and accurately from employees, as well as ask clarifying questions to ensure understanding.
Customer service oriented with demonstrated ability to effectively communicate with team members and employees of all levels.
Uses strong inductive and deductive reasoning to solve problems involving several options in situations – analytical skills.
Strong personal accountability, resilience, and ability to work under pressure while maintaining a positive attitude.
Agile and able to quickly adapt to ever- changing business needs.
Ability to work independently, in teams and as part of a collective group.
High level of proficiency with Microsoft Office applications.
The anticipated annualized full time target compensation (median) for this position is: $48,880.00.
Benefits for this position include: medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP) and 401K.
The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by federal, state, provincial or local mandates or customer requirements.
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