RESPONSIBILITIES
Consult with the client to ensure plan setup configuration meets their needs and will accommodate the Paycom system.
Interpret plan documents and complete system set up based on plan documents and best practice.
Coordinate the Open Enrollment process for enrollment service clients by creating an experience for the employee that is seamless and drives system usage.
Complete full benefit plan data audits for clients, to include producing reports and providing summaries and detail for system reconciliation.
Troubleshoot client benefit plan data problems, involving additional Paycom resources as needed to meet deadlines and resolve issues.
Meet implementation deadlines by assessing clients payroll schedule to determine benefit processing submission deadlines.
Coordinate multiple client implementations simultaneously, ensuring accurate benefit setup and that all project plan deadlines are met.
Establish and maintain a cordial and effective working relationship with assigned clients.
Schedules and attends virtual meetings with clients as necessary to gather benefit plan information and provide periodic updates on project status and deadlines.
Validate and confirm plan build accuracy with client to ensure long-term employee engagement with the benefits module.
Coordinates with the client and/or broker to collect required documentation for setup, including plan documents and membership census information.
Gather appropriate documentation to initiate file feed process to clients carriers, if applicable.
Education/Certification:
Bachelors Degree or equivalent years of experience working with customers and/or computer systems of any type, HR experience or related fields, or combination of experience and education.
One year of customer service or client relations experience.
PREFERRED QUALIFICATIONS
Experience:
Experience with employee benefit plans or insurance carriers
Experience troubleshooting moderately complex client inquiries utilizing problem-solving and analytical skills
Experience utilizing MS Excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.
Skills/Abilities:
Technically savvy with the ability to navigate through computer systems easily.
Ability to maintain professional communication through phone, email, and in person with clients and internal team members.
Computer skills in Windows and MS office and the ability to easily learn new applications.
Strong listening skills and ability to walk a client through complicated tasks.
Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.
Adapt and thrive in a fast-paced, changing environment.
Self-motivated to complete assigned tasks and projects on time.
Ability to maintain organization of multiple tasks and projects.
Strong attention to detail.
Perpetual learner.
Willingness to work overtime and additional hours outside normal shift. Working some weekends may be required to meet team and department goals.
Competencies:
Customer Service, Problem Solving Critical Thinking, Communications, Interpersonal Relations/Teamwork, Organization Awareness, Self/Life Management, Continuous Improvement/Innovation and Change, Technical Competence
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.
Technical requirements
After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.
What to prepare
Resume
Preferred dress code
Business casual (dress pants/skirt, button down/blouse, optional tie)
About Paycom
Passionate about providing employers easy access to their payroll data, Paycom launched in
1998 as one of the nation’s first web-based HR and payroll technology companies. Paycom’s
cloud-based software allows employers and their HR teams to focus on strategies that drive
business forward by empowering employees to manage their own HR data. Through its singledatabase
software or mobile app, employees can complete onboarding tasks, update personal
information, submit time-off requests, access pay stubs and year-end forms, enroll in benefits
and more, distinguishing Paycom from other products and services in the marketplace.
With approx. 31,000 clients across the United States (as of Dec. 31, 2020), Paycom has
achieved a compound annual growth rate of 26% for 2017-2020. On April 15, 2014, Paycom
became a public company with its shares opening for trade on the New York Stock Exchange
under the ticker symbol PAYC. In early 2020, the company joined the S&P 500.
What is a virtual interview?
Virtual interviews help employers connect with job seekers when they are not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video or phone) to see if you meet the requirements for the job.
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