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POLICE DISPATCHER – Range 32 / APD Government Job Dept-Anchorage Police Department Full Time

Job Information
Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Police Department Employees Association (APDEA) and is subject to the provisions of the current contract between the Municipality of Anchorage and the APDEA. 

DEPARTMENT:  Anchorage Police Department (APD)

HOURS OF WORK:  Varies during training; 3-12s/1-8 schedule, which consists of twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods in one week, and twelve (12) hour shifts during three (3) consecutive twenty-four (24) hour periods and one eight (8) hour shift during the other week, for a total of 80 scheduled hours in one pay period.  Must be willing to work days or nights with various days off; as well as weekends and holidays.
LOCATION:  4501 Elmore Road
Example of Duties
Under supervision, perform a variety of radio dispatch, telephone, public information and clerical duties in support of the Anchorage Police Department’s Communications Center. Work with considerable independence of judgment and action within defined policies and instructions in deciding whether, where and when emergency personnel should be dispatched.
 
Answers emergency 911 and non-emergency calls, determine nature of call and routes it to the proper agency, or takes appropriate action to complete call for service. Obtain all pertinent information necessary for assignment of required resources. Establish priority of complaints and determines level of response necessary. Dispatch police personnel using radio and telecommunications equipment and provides explicit response information. Maintain radio contact with on-duty units and maintains record of all radio transmissions. Enter appropriate data on dispatch cards, computer and report forms, as required. Retrieve information from law enforcement information systems, local, state and national. Operate Computer Aided Dispatch system, telecommunications equipment as well as standard office equipment. Perform other duties as assigned or required.

Work under stressful situations with minimal supervision. Must be able to work as a team player in fast paced work environment. Requires knowledge of basic police procedures and terminology, principles and practices associated with radio and telecommunications procedures; filing and record systems; standard business office procedures; typing while receiving calls and dispatching personnel.

Minimum Qualifications / Substitutions / Preferences

High school diploma, GED, or equivalent, and three (3) years of experience which involved a substantial amount of public contact and office clerical duties; one (1) year of which must have been as a Communications Clerk I with the Municipality of Anchorage or the equivalent with another employer.

All applicants must possess and/or complete:

  • Must possess the ability to type at a net speed of 35 WPM.
  • Satisfactory drug screening.
  • Alaska Public Safety Information Network  (APSIN) / National Crime Information Center (NCIC) certification within thirty (30) days of hire.
  • Satisfactory Criminal Justice Information System (CJIS) background check at time of hire.
  • Satisfactory psychological assessment (determines job suitability).
  • Satisfactory audiological exam.

Note: Documented typing speed ability must be attached to the application to be considered. The documentation or certification must contain the applicant’s name and be current within the past one (1) year.

Preferences:

  • Dispatching and/or experience within a law enforcement or any public safety environment.
  • Ability to type at a net speed of 70+ WPM.
  • Currently possess a valid State of Alaska driver’s license.
Additional Important Information

All internal applicants who have failed to complete the probationary period in Dispatch in the previous two years are ineligible. 

TESTING INFORMATION:

Successful applicants will be invited to test.  Testing will include satisfactory passing of: Nelson-Denny Comprehension Exam, providing proof of ability to type 35 WPM on the first day of testing, a audio/written exam, and an Oral Board.
 

Passing results of the Nelson-Denny Reading Comprehension exam are valid for one year from the date of the tests. The test scores/results may be used when applying for other positions within APD. Current APD employees are exempt from the Nelson-Denny Reading Comprehension exam.
 

Successful candidates will be placed on a ranked eligibility list for positions that may become vacant.  The Police Dispatcher eligibility list is effective for one (1) year from the date following the conclusion of the testing and selection process, when the Certified Eligibility List is published. 

If selected for hire, appointment to this position will be conditional based upon satisfactory passing  of an extensive background and financial check, an audiological exam, a written psychological assessment and interview to determine job suitability, and a drug screen.

All information from pre-employment examinations are the property of the Municipality of Anchorage (MOA) and are confidential.  Copies of any pre-employment examinations will not be provided to the applicant by the MOA or the medical examiner.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify.  E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, appointment in this position will be conditional based upon the submission of a current (dated within 30 days from date requested) copy of the applicant’s Alaska driver’s license and a current copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states if the Alaskan driver’s license was first issued within one year prior to application, documenting an acceptable driving history. The processing fee(s) are the responsibility of the selected applicant. For information on acceptable driving history, please refer to the MOA Driving Conviction Guidelines

Internal applicants must have completed any probationary period for their current position, within the Department, to be selected.  An applicant that meets the minimum qualifications but is currently ineligible due to probationary status in their current position is still encouraged to apply to be put on the eligibility list for future consideration.

All required certifications and licenses must remain current for the duration of employment.

Military Service Interview Preference:
Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
 
Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application.  Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment.  The statement of service must be on a form or letterhead of the individual’s command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration

The Municipality of Anchorage is an employer of National Service.  Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process:
Once an applicant clicks the “Apply” link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile.  Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account.  NOTE: The GovernmentJobs website and applicant’s profile accounts are not administered by the Municipality of Anchorage.  For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.
 
For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4442 during regular business hours of Monday – Friday 8:00am-5:00pm, Alaska Time.
 

The MOA is an EO and AA Employer and complies with Title I of the ADA
 
For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571.

The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:
 
Health / Medical Benefits:
  • Medical/Dental/Vision/Audio
  • Life Insurance
  • Dependent Life Insurance
  • Short Term Disability
  • Long Term Disability
  • Flexible Spending Accounts – Health and Dependent Care
  • Health Savings Accounts

Retirement:

  • State of Alaska Public Employee Retirement System (PERS) Program
  • 401(k) up to 4% employer match
  • 457 Deferred Compensation Plan

Employer Paid Benefits:

  • Employee Assistance Program
  • Paid Leave Plan
  • 11 Paid Holidays

Education Incentives:

  • Paid Tuition and Books
  • 4% Pay Raise for Associate’s Degree
  • 8% Pay Raise for Bachelor’s Degree

For an overview of our medical benefit package go to http://www.muni.org/Departments/employee_relations/Pages/BenefitsSummaries.

01

In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant’s qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the ‘Work Experience’ section of your application).

Attaching a resume is not an alternative to filling out the application in its entirety. Noting “see resume” or any similar comment on any portion of your application may lead to you being disqualified for the position.

If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration.

Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?

  • Yes
  • No

02

Are you a current Municipal employee working within the Anchorage Police Department?

  • Yes, I am an APD employee
  • No

03

Which of the following best describes your level of education?

  • None / Less than High School
  • High School Diploma / GED / Equivalent
  • Associate’s Degree
  • Bachelor’s Degree
  • Master’s Degree or higher

04

How many years of experience do you have in a position involving a substantial amount of public contact and office clerical duties?

  • 0 to less than 1 year
  • 1 year to less than 3 years
  • 3 years to less than 5 years
  • 5 years to less than 7 years
  • 7 years or more

05

Describe the experience you referenced for the above question and indicate which position(s) in your application’s Work History support your response.

Noting “see resume”, “N/A”, or a similar comment may result in you being removed from consideration for this position.

06

How many years of experience do you have as a Police Call Taker with the Municipality of Anchorage, or the equivalent with another employer?

(Example of duties of Police Call Taker: perform a variety of radio dispatch, public information and clerical duties)

  • 0 to less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 4 years
  • 4 years to less than 6years
  • 6 years to less than 8 years
  • 8 years or more

07

Describe the experience you referenced for the above question and indicate which position(s) in your application’s Work History support your response.

Noting “see resume”, “N/A”, or a similar comment may result in you being removed from consideration for this position.

08

Do you currently possess a valid State of Alaska driver’s license?

  • Yes
  • No

09

How many years of experience do you have in a law enforcement or public safety environment?

  • 0 to less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 4 years
  • 4 years to less than 6 years
  • 6 years to less than 8 years
  • 8 years or more

10

Describe the experience you referenced for the above question and indicate which position(s) in your application’s Work History support your response.

Noting “see resume”, “N/A”, or a similar comment may result in you being removed from consideration for this position.

11

How many years of experience do you have as a dispatcher in a law enforcement or public safety environment?

  • 0 to less than 1 year
  • 1 year to less than 2 years
  • 2 years to less than 4 years
  • 4 years to less than 6 years
  • 6 years to less than 8 years
  • 8 years or more

12

Describe the experience you referenced for the above question and indicate which position(s) in your application’s Work History supports your response.

Noting “see resume”, “N/A”, or a similar comment may result in you being removed from consideration for this position.

13

Self-indicate your typing speed ability.

Note:
In order to be considered, documented typing speed ability must be attached to the online application. The documentation or certification must contain the applicant’s name, and be current within the past one (1) year.

  • 0 – 14 WPM
  • 15 – 34 WPM
  • 35 – 49 WPM
  • 50 – 69 WPM
  • 70+ WPM

14

Have you used marijuana to any degree within the past one (1) year?

  • Yes
  • No

15

Since your 21st birthday have you illegally used a controlled substance, other than marijuana, including scheduled prescription medications not prescribed to you within the last five years?

  • Yes
  • No

16

Have you illegally grown, manufactured or sold a controlled substance before your 21st birthday and within ten (10) years of this application? (Marijuana, Cocaine, Opiates, Amphetamines, LSD, or other drugs.)

  • Yes
  • No

17

Do you understand the work for this position is in a high-demand, high-stress office environment that requires multi-tasking of several critical tasks at time, with frequent, repetitive motion of hands/fingers and occasional exposure to loud noises?

  • Yes
  • No

18

Have you illegally grown, manufactured or sold a controlled substance since your 21st birthday? (Marijuana, Cocaine, Opiates, Amphetamines, LSD, or other drugs.)

  • Yes
  • No

19

Do you understand that Dispatch is a 24/7 operation that requires employees to work days, nights, weekends, and/or holidays?

  • Yes
  • No

20

This position requires Criminal Justice Information System (CJIS) clearance. The following questions are related to the ability to obtain CJIS clearance.

Do you have any criminal convictions?

  • Yes
  • No

21

Are there any pending criminal charges against you?

  • Yes
  • No

* Required Question

Job Overview

  • Date Posted:
  • Location:
  • Job Title: POLICE DISPATCHER – Range 32 / APD Government Job Dept-Anchorage Police Department
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