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Our client, an American multinational information technology services and consulting company, is seeking an IT Operations Manager here in Maine. This Direct Hire role has an onsite requirement.
The ideal candidate will be responsible for the daily operations of a group of applications supporting manufacturing, planning, and post-delivery in the shipbuilding portfolio. Responsible for the successful delivery of small enhancements, break/fix support, maintenance, and preventive measures for over 25 applications. Works closely with the Project Management Office to provide resources to support ongoing and emergent projects. Matrix management of 10-15 application developers, including management of forecasts, time entry, prioritization, task completion, and escalations. Responsible for small enhancement tasks from beginning to end, working directly with the clients to provide the necessary upgrades and improvements, including the development of Task Management Worksheets and Rough Orders of Magnitude for the client. Reviews each proposal impacting assigned portfolio before delivery to the client. Develops and closely manages the Run & Maintain budgets for each assigned portfolio. Provides on-call support for assigned applications 24X7, including rotational Duty Management support for escalation path. Drives service restoral teams to efficient, effective solutions for outages and manages the root cause analysis post-mortem. Must be comfortable presenting to senior management, including the CIO and/or President.
Job Requirements:
- Bachelor’s Degree (Masters Preferred)
- Five years or more experience operations management
- Supervisory experience
- Budget management skills
- Strong communication skills, both oral and written
- Must have strong organizational skills
Job Type: Full-time
Experience level:
- 5 years
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bath, ME: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
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