Provail Hiring For Medical Office Insurance & Scheduling (Clinical Services Coordinator II) at Seattle, WA  Full Time

Have you considered working for a financially stable, independent non-profit? Are you interested in being part of a team that feels like the family you choose? Would you like your work to be meaningful in such a way that you get to see the good that you are doing? If so, you should check us out! The clinical half of our team has grown so fast we need our other half, our invaluable administrative team, to grow along with us. Is this the place for you?

PROVAIL has an exciting opportunity for a Clinical Services Coordinator II to join our team! In this role you will be responsible for patient scheduling, patient insurance (verification, issue research & resolution), and providing excellent customer service.   As a member of our Mobility and Communication team, you will be helping to support our outpatient speech, occupational, & assistive technology clinical services, school services, as well as other mission-based services through this administrative work. Our goal is to provide individualized communicating systems and wheelchairs to our clients to help them fulfill their life choices. 

This is a hybrid position based in our Northgate office. This position will be required to be onsite during the initial training period which is expected to last the first couple of months. Once you have successfully completed the training and orientation period, this role will transition to 3 days onsite and 2 days remote per week.   

About Us

PROVAIL was founded in 1942 by parents of children with cerebral palsy. They created some of the first community services for individuals with cerebral palsy and other severe disabilities in the area. Our mission is supporting people with disabilities to fulfill their life choices. We help people decide how they want to live their life in the community and then provide the support services they need to act on those choices. We are one of the state’s largest private, multi-service agencies dedicated to meeting the needs of children and adults with all types of disabilities.

What we offer: 

• Competitive pay, $22.50-$25.50, DOE
• Comprehensive medical, dental, vision insurance with highly subsidized employer contribution for the employee. Dependent coverage for qualified family members is available. Employer Funded Health Reimbursement Account (HRA) when enrolled in a medical plan.
• Flexible Spending Accounts (FSA) – Health Care and Dependent Care
• Employee Assistance Program
• 80 hours paid vacation plus incremental increases based on years of service
• Nine paid holidays plus additional personal floating holidays
• 403(b) retirement plan
• Referral bonus program

What you’ll do:

• Schedule patients for new and ongoing services across several disciplines via phone, email, and in person.
• Coordinate scheduling such as identifying scheduling conflicts, notifying appropriate people, and rearranging schedules to eliminate conflicts. 
• Interact directly with patients, clinicians, and staff of other PROVAIL departments on a regular basis to schedule and coordinate patient services. 
• Collaborate with other team members to perform new patient intake procedures. 
• Maintain patient’s charts in the medical practice management system ensuring charts are up to date, correct, and compliant. 
• Complete and track referrals and complete insurance verifications via Availity, One Health Port, and Provider One. Submit  documentation for authorization, facilitate flow of information and documents.
• Review and research issues with patient’s ledger/insurance, including down to claim line items if necessary including summarizing and explaining issues in writing.  
• Keep abreast of new and changing insurance and legal requirements. Integrate information into current procedures in a timely and efficient manner. 
• Assist in maintaining an up-to-date policy and procedure manual to properly guide staff. 

What you’ll bring:

• Associates degree or equivalent from a two-year college or technical school with emphasis in healthcare. One year relevant experience or training in the healthcare field may be considered in lieu of a degree. 
• Prior experience with electronic scheduling; scheduling in a multiple provider medical practice is a plus.
• Previous experience with the insurance verification processes including verification, research, and resolving claim issues. 
• Experience with electronic healthcare practice management systems as well as a keen ability to organize and maintain data within an outpatient healthcare setting. 
• Prior experience working with insurance, claims, and patient ledgers in a healthcare setting or insurance organization. 
• Familiarity reading, understanding, and working with ICD-10 & CPT coding as a part of medical claims; experience/understanding of health insurance verifications, referrals, and authorizations. 
• One year of customer service related experience working with the general public.
• Excellent communication (oral and written), problem solving and team collaboration skills.
• Ability to perform highly detailed work on multiple priorities while under tight deadlines and frequent interruptions.
• Ability to interact with managers, staff, vendors and clients; some of whom will be using a speech-generating device to communicate. 
• Experience with Microsoft Excel or Google Sheets is a plus.

COVID-19 VACCINATION POLICY

Proof of COVID-19 vaccination is required or an approved accommodation request prior to starting work.

PROVAIL is committed to diversity & inclusion and continually working to build an organizational culture and climate in which every voice is valued, staff have a sense of belonging and connection with one another and to the organization, and staff feel empowered to do their best work. We specifically encourage people of color, individuals who identify as LGBTQ and individuals with disabilities to apply for this position. PROVAIL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.