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NAMED 2022 TOP WORKPLACE!
Renewal by Andersen of Eastern NY is looking to hire friendly and competent Call Center Representatives to provide amazing customer service via inbound and outbound calls. Are you money-motivated with an outgoing personality? Do you exude a friendly yet professional manner over the phone? Do you enjoy meeting and exceeding goals? If you’re looking to work in a dynamic environment with a stable company where the career growth opportunities are abundant, please read on!
Our full-time Call Center Representatives receive an outstanding compensation package including an annual salary plus a bonus! Additionally, health, and dental insurance, a 401(k) plan, paid holidays, and paid time off (PTO) are offered. If this sounds like the opportunity that you have been looking for, apply now! This is not a remote position.
ABOUT RENEWAL BY ANDERSEN
We have been serving the replacement window and door needs of homeowners in Albany’s Capital District since 1973 and the Hudson Valley since 2008. In the time since, we’ve helped over 35,000 happy customers to make their homes more attractive, comfortable, and energy-efficient by hiring the best team. We are very pleased to bring Renewal by Andersen’s high-quality and high-performance replacement windows and doors to our neighbors throughout the region.
We are one of the nation’s most respected window and door replacement companies because of our team members. They help fuel our success by having integrity, being team-driven, being laser-focused, and offering an amazing customer service experience. In turn, we take care of our team members. We were voted a Times Union Top Workplace in 2014!
A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE
As a Call Center Representative, you eagerly answer inbound calls and make outbound calls using scripts to set qualified appointments. You follow up on customer inquiries. Using pain questions to uncover needs, you get them to set qualified sales appointments–keeping our sales calendar full. As needed, you transfer customer calls to the appropriate staff or department.
Being sales and computer savvy, you provide customers with product information, set appointments, and document all interactions in our call logs. You meet deadlines and follow up on assignments as needed. Always looking for an opportunity to increase sales, a way to improve your customer service skills, or a way to impact the success of the department, you eagerly recommend process improvements.
QUALIFICATIONS
- Experience in sales, marketing, or lead generation
- General computer knowledge (MS Office – Word, Excel)
- Internet savvy
Customer service and/or call center experience is a plus! Do you have a proven track record of accountability and goal achievement? Do you work well independently as well as with a team? Are you highly organized with strong verbal and written communication skills? If so, then you might just be perfect for this customer service position!
We take care of our team members – being a proud member of the Times Union Top Workplaces!
If you are qualified and you are looking to work in a stable, reputable company where career growth opportunities are abundant, please fill out our online application today! We look forward to meeting you!
Job Types: Full-time, Part-time
Pay: $15.00 – $16.00 per hour
Shift:
- Evening shift
Supplemental pay types:
- Bonus pay
Weekly day range:
- Weekend availability
Work Location: One location
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