Rochelle Community Hospital Hiring For Xcel Orthopedic Receptionist, 1st Shift, Full Time at Rochelle, IL  Full Time

Position Summary- Receptionist   
The Clinic Office Receptionist, under the supervision of the Clinic Office Coordinator, and the management of the Clinic Operations Manager is responsible for serving patients by greeting them, registering them into the Electronic Health Record, scheduling appointments and maintaining records and patient accounts.

Job Duties:

• Greets patients and visitors; obtains and confirms accurate identifying and insurance information and enters it into the Electronic Health Record.
• Answers the telephone using a professional and courteous telephone manner; takes appropriate and legible messages and relays them to the provider.
• Schedules patient visits either by telephone or in person to optimize the provider’s time.
• Answers all patient and visitor questions and maintains the waiting area.
•   Accurately files and retrieves all patient records and enters correct information into the Electronic Health Record.
• Obtains patient revenue by recording and updating financial information, collecting patient charges and copayments and balancing cash drawer daily.
• Triages and responds to patient communications.
• Creates and maintains the Electronic Health Record, and other patient records as directed by provider.
• Maintains office supplies.
• Maintains strict confidentiality of patient health records and financial information per HIPPA guidelines.
• Treats patients, providers, other staff and visitors with dignity and respect.
• Performs other related work as directed.

  Position Qualifications:

• High School Diploma and One Year experience in a physician’s office or equivalent combination of training and experience preferred; will train a highly-motivated individual.
• Good computer knowledge and ability to type 35 words per minute.
• Good mathematical skills.
• Ability to ask patients for payment professionally and with courtesy.
• Ability to handle a multi-line phone system with courtesy and professionalism, as well as fax machines, copiers, calculators and credit card machines.
• Ability to establish and maintain good working relationships with patients, medical staff, coworkers and the public.
• Willingness to learn new things.

Physical Demands:

• Stand or sit for extended periods of time, push, pull and reach; occasionally bend, sit, stoop, and stretch.
• Have full range of body motion and ability to lift up to 35 pounds.
• Have good hand-eye coordination and manual dexterity needed to operate a keyboard, telephone, fax machine, and other equipment as needed.
• Have normal range of hearing and vision to record, prepare, and communicate appropriate reports; specific vision requirements including close vision, color vision, depth perception and the ability to focus.

Typical Working Conditions:
The work of this position is performed in an environmentally controlled office environment.  The position required the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public on a regular basis.  The position may cause frequent exposure to communicable disease, bodily fluids, medicinal preparations, cleaning fluids and other conditions common to the healthcare environment.

Annual Requirements;

• Complete annual Employee Health requirements.
• Participates in department meetings as required.

Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender identity, national origin, sexual orientation, age, marital status, medical condition, physical or mental disability, protected veteran status, or any other legally protected status.