Rocketship Public Schools Hiring for Talent Operations Associate at San Jose, California Full Time

At Rocketship Public Schools, we believe in the infinite possibility of human potential. We believe that every student deserves the right to dream, to discover, and to develop their unique potential. And it is our responsibility and our privilege to unleash the potential inside every Rocketeer we serve. Our non-profit network of public elementary charter schools propels student achievement, develops exceptional educators, and partners with parents who enable high-quality public schools to thrive in their community. We are a collective of parents, teachers, leaders, and students working together to transform the future for underserved communities across our country. At Rocketship Public Schools, we are unleashing potential.

Position Description

The Talent Operations Associate is a full-time, exempt role and a critical part of the Talent Team at Rocketship. Our success as an organization is dependent on having excellent teachers in every classroom who are responsible for ensuring that all students achieve at or beyond grade level. The Associate will support our Talent Operations team in several critical functions, including onboarding, HR compliance, benefits administration, and payroll. The Associate will often be the first point of contact for staff and will support our team in ensuring all Rocketship staff have an excellent experience.

Essential Functions

• • Serves as liaison between the third party leave administrator, Tristar, and staff members on leave.
  • Oversees Workers’ Compensation claims
  • Partners on unemployment claims with third party unemployment administrator, Employer’s Edge.
  • Partners with HR Business Partners to process documentation for staff accommodations
  • Manages NeST hourly offer letters and school internal promotion letter process
  • Operate as the day-to-day first line of contact for Talent inquiries, including fielding and responding to questions in our general email inbox and escalating issues when necessary
  • Supports team with onboarding process for new Rocketeers, ensuring 100% accurate completion, submission, and compliance of paperwork
  • Maintain and update data within our Human Resources Information System (HRIS) and other systems
  • Maintain confidential personnel files and personnel actions
  • Conduct monthly data audits on all employee and system information to ensure accuracy and compliance
  • Complete employment verification requests
  • Build strong relationships within the Talent team and cross-functionally across schools/departments in order to communicate and align Talent strategy to meet business needs
  • Recommend process/customer service improvements, innovative solutions, and/or policy changes to enhance HR service delivery and effectiveness
  • Produce timely and accurate reporting, including staff census data as assigned
  • Assist in training new users on HR system
  • Support special projects on the Talent team and other duties as assigned

Required Qualifications

• • Bachelor’s Degree or 2-3 years of professional experience
  • Deep commitment to Rocketship’s mission to eliminate the achievement gap in our lifetime
  • Possess the core characteristics required of every Rocketeer: community, tenacity, authenticity, innovation, and pursuit of excellence
  • Excellent verbal and written communication skills; self-aware, well-spoken on the phone and eloquent in emails
  • Desire to work in a dynamic fast-paced environment with a focus on creating and iterating on new tools and processes across multiple diverse work streams and competing priorities
  • High level of confidentiality
  • Detail-oriented and possess superior organizational skills, integrity and great follow through on tasks
  • Displays customer service mindset; understands the impact of highly-satisfied staff
  • Creative thinker who enjoys thinking outside of the box to solve problems
  • Ability to build trust, relationships, and credibility with people in various roles at all levels of the organization
  • Proficient in the use of business software (Excel, PowerPoint, etc.) and HRIS reporting tools
  • Team player with the drive, grit, and ability to move work forward through ambiguity and changing needs

Preferred Qualifications

• • HR experience and/or Education experience a plus
  • Bilingual (Spanish) a plus

COVID-19:

Rocketship is committed to the health and safety of our Rocketeers and complies with federal and state vaccine guidelines. For this reason, Rocketship is requiring employees in most regions, including National, California, District of Columbia, and Wisconsin employees, to be fully vaccinated against COVID-19. Tennessee and Texas regions are not included in this requirement. Under this requirement, applicable employees are subject to vaccination as a condition of employment or subject to religious or medical exemptions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with both adults and children. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds and occasionally climb ladders. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is moderate to high.

Compensation:

Commensurate with qualifications and experience, plus excellent health and welfare benefits, 403b retirement plan, flexible spending account (FSA), and generous paid time off.

Rocketship Public Schools provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Rocketship Public Schools complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Rocketship Public Schools expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rocketship Public Schools’ employees to perform their expected job duties is absolutely not tolerated. Click here for our Sexual Harassment Policy and here for our Title IX Policy . For questions, concerns, or complaints, please contact Equity/Discrimination Title IX Compliance Officer, Address: 350 Twin Dolphin Drive, Suite 109, Redwood City, CA 94065. Phone: ext. 115.