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Job Description
ABOUT YOU:
“Excellence every day” is (or could be) your personal mantra. Not only do you thrive on exceeding your own goals, you find the most satisfaction in knowing your success positively impacts those around you. You are a professional, a top-notch communicator, and a shining example of a “people person.” Relationships matter – you put in the work to earn trust and maintain it. You have a mind for strategic planning, seeing the bigger picture, and identifying the smaller steps required to get there. You recognize the critical role technology plays in business, and you are able to effectively explain that importance to others. You understand and act on “whatever, wherever, whenever.”
ABOUT US:
Safety Net is an award-winning IT firm, in business since 2003. We’re consistently growing, which means professional growth opportunity for our team members. Providing a highly skilled team to our clients is a core part of what we do, so we pay for training – a lot of it. As a company, we believe that if we take great care of our staff, the staff will take great care of our clients. If you have a family (or, just a life!), so do we; we understand the importance of flexibility whenever it’s possible. We know that customer satisfaction and job satisfaction are absolutely linked, so we make efforts to have fun in the office, make sure all staff members are equipped with great technology and have a comfortable work environment. We also have a “no jerks” hiring policy. To provide consistently great service to clients, we embrace process (Lean, ITIL, CRM, you name it), so if you like to go about your work all haphazardly, we’re probably not the best place to apply. If you do well being challenged, you should get in touch!
ABOUT THIS POSITION:
In the role of Account Manager, which we refer to as Fractional Chief Information Officer (fCIO), you play an integral part in the success of both Safety Net and the clients you serve. You will be a trusted technical advisor to our clients’ C-level executives and main IT points of contact. A successful fCIO has the desire to understand what each client does, how they do it, and what role their technology plays. You will work closely with colleagues to deliver IT strategy, budgeting, and overall technology guidance. Building strong relationships is key. Fostering relationships will include meeting with your clients in an office environment, and outside the office; periodically taking these individuals out for lunches, dinners, and events. You may be invited to sit in on strategic planning sessions, attend board meetings, and participate in meetings with management. You will work with a team of technical professionals to develop and deliver solutions that satisfy the needs of your clients. You’ll regularly connect with assigned accounts to review metrics, discuss recommendations, and initiate projects. As an fCIO with Safety Net, you will have a strong Leadership team to guide you and you will be given the tools needed to be successful.
Key Tasks and Responsibilities
Customer Satisfaction
- Advocate for your clients while following our organization’s processes and procedures
- Be readily available for client interaction and assist them with any service delivery issues they may be experiencing
Technology Consulting
- Be available as a resource to answer client questions and requests for information about their IT
- Consult with other Safety Net departments and research third-party solution providers as needed
- Stay in tune with general IT marketplace changes, particularly in services areas that Safety Net delivers
Technology Planning and Budgeting
- Work with Network Administration to complete ongoing assessments
- Review deficiencies and translate them into business risks
- Determine which should be goals for improvement
- Work with Design Engineering to address deficiencies
- Track and plan infrastructure lifecycle management in areas such as network equipment, servers, and end user devices
- Review client’s IT spending areas, including telecommunication expenses, internet access providers, and software subscriptions for appropriateness
Project Management
- Communicate information regarding client-approved projects to project leaders
- Stay in touch with project leaders regarding project status, and assist with resolution of business-level implementation issues
Special projects as assigned by leadership team
Required Qualifications
- At least 5 years of Account Management experience in a technical field
- Strong interpersonal skills; ability to converse with individuals at all levels of an organization
- Ability to organize and lead meetings
- Proven success in closing agreement renewals and project quotes
- Strong presentation skills – from creation through delivery
- Strong customer service acumen
- Strong, demonstrable written communication skills
- Willingness to learn and lead in skills development
Compensation is commensurate with experience. On the first day of employment, position is eligible for a benefits package including medical, prescription, dental and vision benefits, disability and basic life insurance. Also available are gain share (profit sharing), a retirement plan, Paid Time Off (PTO), paid holidays, Volunteer Time Off (VTO), Shamrock Shakes, Hawaiian Shirt Day, a laptop, a nice chair, fresh fruit, and free pizza.
After an introductory period, this position is hybrid – partially remote, with some weekly in-office time required.
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